iTunes and PC doesn't recognize my phone in Recovery Mode/ Iphone 7 stuck on apple logo

Hello!


A few days back i noticed that my iphone 7 wasn't starting ,after being charged through the night,


I tried to force restart it,but it did not fix the issue,

So i read through the Apple site that i can try to update it using iTunes , since i cannot power it on and unlock it , but the issue is that my PC ( and iTunes) do not recognize my phone when i plug it in my laptop ,

I tried updating windows and the iTunes version ( its up to date) , and tried all ports and with 2 different Cables , but it still doesn't recognize my phone ( when its stuck on the apple logo , or when in recovery mode),


Can someone help me please ,i was reading about a driver that my pc might not have ( the one in device manager ,that i need to right click and click install,just like it was said in the apple site) , but that one did not work as well,


Thank you Sincerely ,


Joe ,

iPhone 7, iOS 14

Posted on Dec 20, 2020 12:39 PM

Reply

Similar questions

1 reply

Dec 23, 2020 6:22 AM in response to Yosif_Popov

Hi there, Joe!


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with your computer not recognizing your iPhone 7. Check out this article If your computer doesn't recognize your iPhone, iPad, or iPod. This article will provide you the steps you'll need to take to resolve issues with the iPhone not being recognized, as well as what to do if you continue to have issues.


Have a wonderful day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes and PC doesn't recognize my phone in Recovery Mode/ Iphone 7 stuck on apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.