iPhone 12 pro max doesn't charge

you should be able to charge both new phones with any lightning cable.

Have you tried other chargers as well?

Here is a support article for charging issues, see if it helps.. does the cable seat properly? maybe look up into the port and check for obstructions. If something is up there power down the phone and use something nonmetallic like a toothpick

If your iPhone or iPod touch won't charge - Apple Support

you could try cleaning your charging port? I use a toothpick that I make thinner using a blade. most of the time when i have a charging issue with an iPhone this is the problem. However if this does not work for you you might have to look into replacing your charging port

My phone will finally charge properly ONLY after I bought a brand new USB-C lightning cable and power adapter. My old Apple chargers that still work on every other iPhone do not work on my 12 Pro Max. Not sure if this will work on everyone’s phones since there are SO MANY problems, but for mine and my sister’s phones, looks like we’re being forced to buy brand new chargers even if we still have older working Apple chargers.

It’s true.. an apple rep put me on hold to find out if there were any reports with the new iPhone 12 pro phones not charging, she came back on the line & said there have not been any issues reported like mine, and wanted to charge me up front for a new phone I only had for 3 months under warranty. I’m using the USB-C cable with a 30watt USB-C adapter, it seems to have solved the problem.

Update: Recurrence last night, 4/18. My iPhone 12 Pro refused to charge.

When this occurs, the device ignores all types of charging options, both wired and wireless, HOWEVER, a reset has worked consistently. I powered off then powered on immediately and back to normal every time. FWIW.

I’ve posted this info here before but I’m reporting again, since so many more folks are registering complaints, and it’s been happening to me, too, since about two months after I got me new iPhone 12Pro. I’m now six months in and about every month or 6 weeks my phone refuses to charge. No matter the charge medium, it just won’t.

But every time, without fail, a simple power down has solved my problem. Until the next time.

Hope this helps someone.

Good luck,

Toby

Have you brought it in to apple store mine was doing some crazy stuff not charging with 18 or 20 w only with 5 w block that’s the only one and then I started noticing the overall battery after only 5 months depleated to 93 to 91 in a weeks time ! First time I went they told me oh it’s the apps you have let’s wipe the phone and start new well nope that wasn’t it it continued it’s behavior so I went back today and they were only supposed to replace the battery well turns out my phone was a dud the whole back where the battery lies with the mag safe charger etc all that was coming apart so they had to give me a brand new phone this store I go to doesn’t give refurbs they do brand new phones so I walked out with a free phone because apple screwed up in the making of my phone wonder how many duds there are and they aren’t taking care of it ! I want to thanks Stephan at Solomon pond mall and the manager forgot his name for all their assistance today thsy made sure everything was correct this time wish I could of showed the picture how friend the phone was ! Now I have a new one let’s see how it goes 1099 for this phone it better last the tech who helped me has a 12 same amount of time as I had it and he’s still at 100 percent capacity so we shall see ! But make sure you guys bring it in I’m telling ya insist on a new battery even if it passes because mine was passing until I complained how fast it was going down so they finally decided to replace it beware though if the battery is in its 90s still even if it’s bad they charge 79 bucks I talked to the manager and since they had told me before it was free because of apple care they messed up and had to honor it but it was fine because I’m covered under warranty anyways so the phone was free it’s one year limited warranty and if you want use apple care when you do have accidents obviously you cause lol. But yes get your phones check insist don’t let them run diagnosis over phone go to the store and insist on them getting you a new battery then we will see what it is

Try to change the cable. If still it is not charging then clean the charging port of your iPhone. At last I will recommend you to take your phone to Apple service centre.

I have the same issue with my iPhone 12. It happens with other branded cable. The same cable can be detected on iPhone XR and charges it normally but it can’t be detected on my iPhone 12. But the Apple cable works well for all the iPhones. There is some sort of cable identifier coded in iPhone 12 series?

I’m starting to have this problem. It started last week when none of my wireless chargers, including the Apple magnetic one would trigger charging on my 2 month old iPhone 12 Pro. Cable charging also failed but when in doubt, restart, and that did the trick.

the problem recurred just now and is again charging after a restart. I’m on 14.4.2.

Beware I was three purchases in with them thinking this whole time it was the charger it was the phone battery turned out the phone itself was a dud go to your nearest store demand they open up the back and check it out

But try plugging your charger directly in a wall outlet, not an extension cord

I found mine would charge with any ‘compatible’ chargers. However, after ordering a high powered 20W from apple, it’s charging fine now (fingers crossed). I’ll update if it stops working, as this is my second iPhone, the first one went back for the same problem.

I have tried a 18 and 20 w charger the only one that has worked so far is the old school 5 w I haven’t tried the 12 w I may just buy a mag safe charger and do it but I don’t know if it’s damaging to the phone I usually keep mine on the charger all night

Just got my 2nd 12 pro max so far it will charge on all cords that the other phone stopped charging on! I will be back if this phone stops charging