You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I just bought the newest M1 chip MacBook pro in January 2021, and I found out my mouse is not working (normally occurs when I just opened up the mac). I am not using any bluetooth or wiring mouse, only the trackpad....
I guess it was the trackpad that is having problem...is there anything I can do to fix it...?
MacBook Pro 13″, macOS 11.1
Greetings, DannieTan98.
Welcome to the Apple Support Communities. Being able to reliably use your built-in trackpad is important, so we can understand why you’d want a resolution.
First, test it out in safe mode: Start up your Mac in safe mode
Then, isolate the issue further by testing it in another user account: Set up users, guests, and groups on Mac - Apple Support
If the issue continues, consider answering the following question.
All the best.
Well, the way that I describe are the steps that I ACTUALLY did, and it worked. It may be the case that there are more then one ways to accomplish this. Split hairs if you will, but this way works.
in fact wait, I know a guy who is selling one !
I forgot about this issue! I had that issue a few times, too, although it may have been with my old Macbook Pro (2012).
Hi! How's your third replacement. My MBP M1 would be picked up tomorrow, this is my second one too. I'm conflicted if I should purchase the MBP M1 again for the third time?
what were the odds that will be getting a lemon, TWICE. Thinking of purchasing MacBook Air instead of the Pro this time around. Any thoughts? Thank you! :)
I can imagine your frustration. :(
You should return it and get a full refund. The M1 MacBooks are a let down.
I’ll report back after my call to Apple….
My crash came after the last update4-5-2021
The third machine had issues also. Goodness Apple. 😕
Do you think it’s a hardware issue? It’s extremely upsetting. I’m currently waiting for my refund.
I have updated to the latest version of the Mac OS Big Sur (11.4) and I am still having this very same issue on my M1. Very frustrating Apple!!!
trackpad of my MacBook air is not working properly after two weeks only of purchasing. It is bad thing to have with new MacBook.
A lot of people have the same issue
Anyone else having problems getting Apple as a company to acknowledge this fault / problem with the trackpad on the new M1 MacBooks?
Apple being hugely unhelpful and won't acknowledge this trackpad problem with new M1 MacBooks.
Please let us know if you got it fixed and how
Same issue here. On Big Sur 11.4. Seems to worsen with every update. Online sometimes it just won't type, even if the trackpad is able to move the curser, which sometimes won't happen at all.
M1 chip MacBook Pro trackpad not functioning (mouse cannot move)
