AirPods Max keep disconnecting and having trouble reconnecting

Worked for me.

Just to be clear, you need to reset your SMC on your Mac too.

There’s an option in bluetooth. you can keep it from automatically connecting to other devices, but you have to change that setting on every apple device.

This is happening to me too - constantly disconnects.

Also massively frustrating, on a conference call, pick up phone to check message, swaps from Mac to phone loosing connection on conference call.

There should be a confirmation "Do you want to switch audio to this device?" rather than it auto happening.

The disconnection's of the Airpods Max are happening more frequently for me now. Its very frustrating.

I'm also having this issue, so is my spouse with theirs. I was nowhere near my other Apple devices tonight besides my iPhone 12 Pro they were connected to and for no reasons my AirPods Max just disconnected from the call. My spouse uses them for work calls all day... and they do it just about every day at some point, it's become a really big issue.

I have no idea apple made these mistakes, it is even $597 with tax... like when ever I adjust earcub or knock my head, or just move earcub it disconnects, soo frustrating, I did reset airpods max for 20 times still wont change but if it is working and connected on the device, the sound separation and quality, transparency, ANC IS SUPER GREAT BUT PLEASE APPLE FIX THIS ISSUES... it is $600 range price.... thank you!

My issues isn't so much with connecting to iPhone and switching to MacBook ... its with the headphones themselves. If I adjust the RIGHT ear cup in any way, just sliding it forward/backward ever so slightly, it disconnects from whatever device I'm listening to. This does NOT happen when I move the left ear cup - just the right.

This is totally unacceptable and pretty much renders the headphone useless to me since I can't adjust the right one in any way without losing connection.

That sounds like a hardware issue - i've had a similar thing happen but randomly. If you can get this repeating, they will just replace them.

My problems include:

• Random disconnections
• Sounding like im in a tunnel to those on the phone to me (mic problems)
• Putting the headphones on and sounding like my ears are in seashells?! (taking on/off sorts)
• Notification coming up on macos saying 'Airpods Max are near by' with a button to 'connect' but when clicking connect nothing happens and i have to go into sound preferences to select the Airpods Max manually.
• If they've sat on my head for a while without any output/music/phone call they will disconnect
• Being connected to my mac on a call, getting a phone call on my mobile, me picking up my mobile to reject and my AirPods moving over, meaning on the conference call im suddenly not heard/can hear (i've since turned off handoff)
• Not being able to connect to headphone despite selecting in bluetooth preferences - AirPods show but selecting them nothing happens (restart Mac sorts)
• Rarely: Adjusting headset on head and disconnecting

Probably other issues I can't remember, but that sums it up. Essentially: either a faulty product, or terribly tested in real world scenario at apple.

Its a shame because i love them - sound is amazing, comfortable etc. Just dont work 100% of the time, which for $1000 is a joke.

It would certainly help if they at least acknowledged the widespread defect and told us exactly what they are doing to correct it. I know they are well aware of it, because the tech I spoke to before returning the second pair admitted it. At that point, they were having difficulty getting them to fail in the lab so they could troubleshoot it. That is why I suspected they had quietly found a cure when they returned my second pair the same day they received it.

FWIW: my repaired pair are still working flawlessly for me at this point... six days straight... no resets required... 🤷‍♂️ ◄Dave►

Hello, Dave, As I had advised you, since I bought Airpods MAX in December 2020, I faced this problem (I cannot reset Airpods MAX by pressing both digital crown and noise cancelation button and lost the connection with iOS devices and/or Matintosh which runs Mac OS 11.2.x) 3 times, and requested Apple Support in Japan to exchange the bad one with the new one, 3 times so far. I am currently using the 4th alternative Airpods MAX since 15th March 2021, and it is working fine so far. This trouble occurred every 3 weeks, to date. (Exactly every 3 weeks! I, however, recognize that you got the same trouble after 10 days when you received the alternative one.. ) I hope that this alternative will be working fine for at least one year...

Both Apple Japan support and Apple Store in Japan told me every time that they have never heard of this miserable story from other users, but, I could recognize that the same problem frequently occurred in U.S..

I am afraid that Apple hides this trouble happening on Airpods MAX from their customers. I cannot trust Apple support any more for this product.

Apple must clarify the root cause of this trouble after their intensive examination and let us know about it.

When I explains in details, whenever removing or adjusting the earcubs disconnects from the devices.. its annoying, please apple fix it, thank yoi! Hopefully on a mext firmware fix is it!

Thank you but still it didint get fixed!

Supposedly Bluetooth issues are fixed in big sur 11.2 which should be out next week or so 🤞

At this point, I wouldn't worry too much about return period. I suspect Apple wants happy customers more than they want to keep your $500. They will do whatever it takes to keep us happy, don't you think? 😇 ◄Dave►