AirPods Max keep disconnecting and having trouble reconnecting

I was just on the phone to them, they offered me to send in for repair or to go into a store for repair. I could replace them under apple care but then I'd have to pay, and i'm not doing that.

The problems are sporadic, happen through out the day. So going into store will be pot luck. If I send them away, they will send them back saying they are OK.

The lady put me on hold to see if her manager could do something else, and then the line disconnected :(

Really, the experience with apple support for me has been terrible, but all I ever hear are people saying its great.

Hmmm... My experience with Apple support has been very good overall, which probably explains why I have been so patient (so far) with these dodgy MaxPods. Keep trying... eventually, they will tire of the complaints and want to make you go away. 😉 ◄Dave►

Lots of good feedback here, thank you. Again, has anybody else experienced my issue - or is my issue not really an issue. To explain it again - when I'm wearing the headphones, I can slide the left ear pad slightly to adjust it without any interruption in sound. However, if I move the right ear pad at all, just slight back or forward - I'm not lifting it off my ear, just adjusting it, my headphones go off and take a few seconds to connect again. This sensitivity in movement is way too much, understanding that when you remove one ear they are supposed to go into pause mode. But that is not happening, I'm just adjusting it - and if this is supposed to be the way they operate, then why doesn't it happen with the left ear pad?

I am having this same exact issue I am on the brink of returning mine, all of my recent Apple purchases have missed the Mark on quality, the standard you wish to purchase an Apple product, and the customer support has gotten worse. To make matters worse it is impossible to even shop in the store in person with the new appointment scheduling. Apple in 2021 is equal to windows with the amounts of issues of recent and just current expectations of their products.

Update:

Well, they lasted 10 days this time. As before, they now won't connect with anything and cannot be reset. Apple once again offered to send me a new replacement pair; but I have no reason to think they wouldn't also fail. I have been patient enough and am weary of the hassle, so I just want a refund. My request has been kicked up to "Senior" management and I am awaiting their resolution. Stay tuned... 🙄 ◄Dave►

My mic is now playing up too. It sounds like static/alien whilst recording!

i can’t believe how bad these are , and all im

offered is to send them in , where they will run diagnostics and not find anything and ship them back 😞

Agreed! You are more patient than me. I too got my original pair in December; but I am giving up after only three complete failures. Once they can't be reset, they advance from being incredibly frustrating to totally useless. Now, I just want a refund. Perhaps, once I hear that they have definitely resolved the mystery flaw, I might try again; but in the meantime I may try the Sony's. 😒 ◄Dave►

Sony WH-1000XM4 is really fine, except the call quality. I was using it before puchasing Airpods MAX, but, I stopped using WH-1000XM4, because Airpods MAX met every requirement around 90%. I, therefore, am sticking to Airpods MAX, though I faced the same trouble 3 times every 3 weeks, so far. Good luck for your using Sony headphones.

Thanks for that. My rather infrequent calls are not all that important to me anyway, so I will try them. I do love the MAXpods when functioning properly... Perhaps they should give us Apple die-hards a spare pair, so we would have a working one available to use while awaiting the next replacement! 😉 ◄Dave►

I believe this is by far the worst apple product I've ever bought. And unfortunately we don't have return policy in Brazil.

Beside all complains I already have from Airpods Max (Bad case, no wireless charging, no usb-c, bad battery life, unconfortable, smelly cloth earcups) I believe this is the only one apple can fix.

Using my mac mini, I just can trust it to leave it on bluetooth. I have to buy a 50 usd bad quality chinese cable (cost more in brazil) so I could use it reliably on my meetings.

I never regret so badly on a purchase. Please fix it.

Me too.

I asked genius bar to fix the problem but they said “We couldn’t find any problem.”

My Airpods max still disconnects a few times in a minute.

After 13 times of disconnection in 40 minutes, I simply gave up counting.

Further more, today I found that Digital Crown doesn’t work also.

Of course I tried rebooting and resetting all hardware Airpods Max connected and itself.

Unfortunately I just spent 2+ hrs with Apple tech support and you may be surprised that they didnt offer this fix. They just wasted time I dont have with non fixes I hope this for me as well. Very disappointing apple

I'm experiencing similarly annoying issues. Because I love my Airpod max, I have them connected to 2 pc's, my iphone and my ipad pro. I use my Max's for up to 5 hours a day and charge them overnight in the waterfield leather case that I purchased. Lately, every morning, they won't wake up from sleep. Or, they'll indicate that their connected to one of my devices but no music plays. Or, last night, the sound became choppy and they simply disconnected in the middle of listening to some music. Yes, a hard reset will clear all the devices connected to the headphones and I can then begin to repair and reconnect. My issue is, when I get up, I wanna start working out and I never know if they're gonna work or not. No one want's to spend 5 to 10 minutes everyday repairing devices to their $1000.00 headphones. It's a waste of time and quite frankly, another example of an apple product not living up to expectation's. I'm looking at you Homepods.

Context is key here. The OP hasn't provided any. Call up Walmart and simply say "That washing machine you sold me doesn't work as expected" and see what kind of response you get, if any.

Help others to help you by helping yourself. Just because you've bought a product, it doesn't mean you're excused from basic diligence and troubleshooting. Any product will always work as expected in a controlled factory environment, but out in the wild, any number of untested and unpredictable external influences can affect how a product works.

If the product is a verifiable dud (it happens) you're entitled to a refund/replacement but simply saying the vendor doesn't care and the product is useless, will get you nowhere. Life skills 101.

Well, awesome job! good to know and I'll test it... but...

doesn't that detract from the purpose of the whole solution? I mean... it's part of the $600 the auto switch feature.

Apple definitely should fix it.