AirPods Max keep disconnecting and having trouble reconnecting

I believe this is by far the worst apple product I've ever bought. And unfortunately we don't have return policy in Brazil.

Beside all complains I already have from Airpods Max (Bad case, no wireless charging, no usb-c, bad battery life, unconfortable, smelly cloth earcups) I believe this is the only one apple can fix.

Using my mac mini, I just can trust it to leave it on bluetooth. I have to buy a 50 usd bad quality chinese cable (cost more in brazil) so I could use it reliably on my meetings.

I never regret so badly on a purchase. Please fix it.

I recently had this issue as well. Following chat support, they directed me to the Genius Bar. GB took my AP Max for service, got them back in a couple of days & the problem has been fixed (and firmware updated, that was also another thing I could not achieve).

Me too.

I asked genius bar to fix the problem but they said “We couldn’t find any problem.”

My Airpods max still disconnects a few times in a minute.

After 13 times of disconnection in 40 minutes, I simply gave up counting.

Further more, today I found that Digital Crown doesn’t work also.

Of course I tried rebooting and resetting all hardware Airpods Max connected and itself.

I found a fix which so far has lasted a few weeks - my issues were with MacOS - mic not working, disconnections etc.

The solution was to properly reset bluetooth module - e.g deleting plists etc https://macid.co/blog/2015/11/05/resetting-bluetooth-on-os-x/

Unfortunately I just spent 2+ hrs with Apple tech support and you may be surprised that they didnt offer this fix. They just wasted time I dont have with non fixes I hope this for me as well. Very disappointing apple

I'm experiencing similarly annoying issues. Because I love my Airpod max, I have them connected to 2 pc's, my iphone and my ipad pro. I use my Max's for up to 5 hours a day and charge them overnight in the waterfield leather case that I purchased. Lately, every morning, they won't wake up from sleep. Or, they'll indicate that their connected to one of my devices but no music plays. Or, last night, the sound became choppy and they simply disconnected in the middle of listening to some music. Yes, a hard reset will clear all the devices connected to the headphones and I can then begin to repair and reconnect. My issue is, when I get up, I wanna start working out and I never know if they're gonna work or not. No one want's to spend 5 to 10 minutes everyday repairing devices to their $1000.00 headphones. It's a waste of time and quite frankly, another example of an apple product not living up to expectation's. I'm looking at you Homepods.

I also had some issues with my APM a few weeks after I bought them. Out of the blue, they stopped pairing automatically, I got some random buzzing from the right ear cup (dangerously loud actually!) and some intermittent pops and clicks during songs/videos.

I did a factory reset and they've been flawless ever since.

Retracing my steps, I put the cause down to walking past a running Microwave oven whilst wearing them.

All Bluetooth headphones hate Microwaves as they operate on the same 2.4Ghz frequency, but it seems the APMs are more sensitive to that kind of interference than the other BT headphones I own. There is a lot more going on under the hood with APMs than rival brands in terms of chipsets and active DSP. They can and will get upset by interference.

The main issue here is Bluetooth. As a data transmission method, it's completely dated and useless and I cannot wait for something better to replace it. It operates in an already crowded 2.4Ghz space (Wifi, Microwave ovens, console controllers, Apple TV remotes, Televisions, AV Receivers, neighbour's WiFi and BT devices, the list goes on). It's a lame, weak signal that has always been intolerant of conflicts with other devices. And it cannot even support Apple's soon to be release Lossless audio!

I know it's frustrating but at least we have the ability to reset them. Not even my equally expensive B&O headphones have that ability. This is just the state of play with complex electronics. In an effort to rid us of tedious wires, Bluetooth has made things worse in some respects.

If your WiFi router supports both 2.4 and 5Ghz, switch everything you can over to 5Ghz as it will help with interference.

On a more positive note, the APMs sound quality and seamless integration into the Apple ecosystem more than makes up for any occasional Bluetooth nonsense. Apple always want the best experience for their customers, but their hands are tied by an utterly dated and useless transmission protocol.

I finally found the problem why it disconnects, hope this helps other people going nuts with a 600 euro/dollar headphone ;)

its because you have multiple devices on your apple account , your apple account tries to track al the devices.

i can see the airpods my sons or wife is using for example, and it seems if one of them gets close to me while also logged in to my apple account , while i am in call , it wants to switch over or something and disconnects from my phone and i have to reselect it.

the solution is easy , logoff your apple account in de settings on top.

make calls endlessly without it disconnecting.

short version , its a bug when multiple devices are logged in to the same apple id, which is kind of needed if you share applications ,music etc.

apple should have a look , its easy to reproduce

Well, awesome job! good to know and I'll test it... but...

doesn't that detract from the purpose of the whole solution? I mean... it's part of the $600 the auto switch feature.

Apple definitely should fix it.

There should really be an option to turn off the icloud 'follow me' feature because a convenient feature for some, is an annoying bug for others. Or at least a pop up option to reject another device trying to connect, and keep the APMs connected.

There are a couple of options under 'Connect to this phone', or something, which I don't know if they help or not?

The 'follow me' feature works fine for me though. No one else shares my apple account and I never take phone calls through headphones. I like the way the APMs automatically connect to my Mac, Apple TVs etc as I roam around the house. It's far quicker and smoother than having to manually connect/disconnect every time.

When I explains in details, whenever removing or adjusting the earcubs disconnects from the devices.. its annoying, please apple fix it, thank yoi! Hopefully on a mext firmware fix is it!

Thank you but still it didint get fixed!

I'm trying this setting today, will see how it works.

OMG! I thought I was doing something wrong. These are $1,000 in New Zealand :-(