AirPods Max keep disconnecting and having trouble reconnecting

AirPods Max keep disconnecting and having trouble reconnecting. Totally not worth the $550. Get this fixed please!!!! So disappointed! Almost threw them on the floor after I punched the right side twice...


[Re-Titled by Moderator]

Posted on Jan 9, 2021 8:13 PM

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Question marked as Top-ranking reply

Posted on Jan 26, 2021 10:41 PM

Hi all. I spoke to Apple. They asked me to do a couple things:


  1. hard reset AirPod max - press and hold crown and noise button for 15 seconds until amber lights flash underneath
  2. hard reset phone (changes with model, but power down then up then long hold power button (don’t swipe power off)
  3. repair AirPods with phone
  4. hard reset Mac. Shutdown and press and hold power butting until logo shows and then release. Then press power buttton again


so far this has actually fixed my issues. I now connect instantly to my AirPods max and no random disconnections. Switching to my phone takes a second or so when a call comes in and then switching back is almost instant.



71 replies

Jan 24, 2021 5:13 AM in response to ElFeo

This is happening to me too - constantly disconnects.


Also massively frustrating, on a conference call, pick up phone to check message, swaps from Mac to phone loosing connection on conference call.


There should be a confirmation "Do you want to switch audio to this device?" rather than it auto happening.


The disconnection's of the Airpods Max are happening more frequently for me now. Its very frustrating.

Question marked as Top-ranking reply

Jan 26, 2021 10:41 PM in response to gregoryxandrew

Hi all. I spoke to Apple. They asked me to do a couple things:


  1. hard reset AirPod max - press and hold crown and noise button for 15 seconds until amber lights flash underneath
  2. hard reset phone (changes with model, but power down then up then long hold power button (don’t swipe power off)
  3. repair AirPods with phone
  4. hard reset Mac. Shutdown and press and hold power butting until logo shows and then release. Then press power buttton again


so far this has actually fixed my issues. I now connect instantly to my AirPods max and no random disconnections. Switching to my phone takes a second or so when a call comes in and then switching back is almost instant.



Jan 27, 2021 10:29 PM in response to easyizi

I have no idea apple made these mistakes, it is even $597 with tax... like when ever I adjust earcub or knock my head, or just move earcub it disconnects, soo frustrating, I did reset airpods max for 20 times still wont change but if it is working and connected on the device, the sound separation and quality, transparency, ANC IS SUPER GREAT BUT PLEASE APPLE FIX THIS ISSUES... it is $600 range price.... thank you!

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AirPods Max keep disconnecting and having trouble reconnecting

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