iPhone Apple logo loop

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Level 1

29 points

iPhone Apple logo loop

Hi everyone,

My iPhone XS is currently stuck on the Apple logo. Before this problem, my storage was full, and I believe that is what caused the problem. I have tried multiple times to force restart it, but all it does is flicker to a solid black screen for about 5 seconds and return to the Apple logo. After consulting with various Apple chat support for a total of over 5 hours, I tried multiple times to update my phone from my Macbook using the latest software (BigSur 11.1). Although it can prepare and fully update my iPhone, after the progress bar is full, it states, "This iPhone could not be updated. An unknown error occurred (14)." My last Apple support advisor believes that this is due to file/software corruption and recommends a factory reset. I have no backups, nor do I much in my 5GB of iCloud drive. My questions are

Is there any other way to solve this problem without losing my data (other techniques, 3rd party software, etc.)?
If not, is there any way I can extract all of my data from my iPhone or, at the very least, my photos?
And as an absolute last resort, once I do a factory reset, is there any way to recover my data (most importantly my photos)?

Thanks

iPhone XS

Posted on Jan 12, 2021 8:30 AM

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Answer 1

LD150

Level 10

100,203 points

Jan 14, 2021 1:01 AM in response to jc1128

The poster in the other longer thread on the last pages suggested he had done so by side-loading ios 14.2 but those who followed his suggestion also failed.

You can report it as a ‘bug’ to bring it to Apple’s attention,

https://www.apple.com/feedback/iphone.html

It is solely due to filling the memory. The phone is easily recovered but the data is lost

see the process below

at section “If your device turns on but gets stuck during start up”

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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