Cannot get any photos of my iPhone with image capture

I've tried everything that has been suggested here and nothing has solved the problem. And for me it isn't about image capture, I use Lightroom and because the computer is seeing the phone as "locked" it means Lightroom doesn't see the photos on the computer as well.

I just purchased a new MacBook pro. I have this issue when I plug in my iPhone 11 pro. I have updated the operating systems on the phone and MacBook. I need to use image capture. I've been using it for 12 or so years! So frustrating. I might return the MacBook pro and go back to using my old MacBook pro running Mojave.

I am having this issue also. M1 MacBook Pro (Big Sur 11.2.3) and iPhone 11. (14.4.2)

At first thought it maybe the USB C hub I was using, so purchased a USB-C to Lightning Cable. Worked... for about one day!

Back to the same issue now

• "Could not open a connection to the device module" in Image Capture.
• "Please unlock <phone name>" in Photos
• Device visible through Finder
• iPhone visible in System Information under USB section.

Tried the usual, update, turn off both devices, restart, unplug etc.

Very frustrating and need a solution.

I'm having the same problem. I have the Mac mini with M1 and iPhone 12 Pro. This process worked when I first bought the Mac mini with no issue. Now my iPhone is full, and I have no way to get the photos off. The Photos app on the Mac mini won't allow me to import either and Airdrop takes way too long for 128GB of photos and videos. I love Apple, but why is it so hard to just allow us to plug our phone in to our computer and have it show up as an external drive so we can just drag and drop photos where we want them?

Same issue here - MBA M1 + iPhone 11 Pro Max.

I am downloading this way many pictures daily, so this is affecting my productivity a lot.

The 21st century, Western Europe, thousands of £ spent and at the end of the day Apple cannot get the most basic feature work properly. Seriously ???

Using Airdrop instead is like using the passenger door if the drivers door won't open - just wow, typical Apple fanboy advice, actually I expected something like that.

The Image Capture is there, so it should work whenever I fancy using it, as I already have paid for it - end of story.

Not a solution to your issue, but I can connect via USB cable, my ancient iPhone 4S (iOS 9.3.6) to my M1 mini running macOS 11.5.2, and Image Capture works perfectly, as it does with an iPhone 6s Plus running iOS 14.7.1.

Are you running any anti-virus software on your Mac?

The same thing started happening to me after I updated my iPhone 12 to iOS 15.

However when I connect my iPad Pro 9.7 updated to iOS 15, Image Capture works perfectly. I am using a MacBook Air M1 on Big Sur 11.6

Do a re-install of Big Sur? That is a completely unreasonable for a "see if that helps" option. The request is simple - this feature should work but doesn't. I have the question as well. Apple needs to fix this.

Strange. I have an M1 MBA at work that has one of my copies of LRC and that I have upgraded to Monterey and LRC 11. No issues--recognized the phone's photos right away without needing the Airplane mode trick. Wonder if that has anything to do with the fact that my home computer is where I back up my iPhone so the work MBA doesn't have that added layer of complexity to mess things up.

I *thought* the airplane mode trick worked, but now discovering that all of the JPGs that came in are corrupted (half of the JPGs have a gray bar over part of the image). Is there another process that people use to simply download & delete photos from their iPhones to backup on to a hard-drive without involving this chronically buggy Image Capture?

The fact that I had this same problem and came looking here and that this was the only solution that actually worked for me makes my brain explode hahah I can't believe that this worked i'm blown away by the logic.... seemed crazy enough to be worth trying, and here we are 😆

I still have my hotspot turned on, it’s always on btw and it still works for me. The only thing i did was turning off my camera wifi, switched off the camera and switched back on again and that was all..