A vertical greenish line appears on my MacBook Pro

when ever I turn on my Mac book pro 2017 model 13", there appears a vertical greenish line. I also can't use my camera at all. when ever I attempt to use it, it shows a green light for a few seconds then turns off. I reset the smc a few times, but nothing. I need serious help, its so frustrating .


[Re-Titled by Moderator]

Posted on Jan 26, 2021 3:56 AM

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Question marked as Top-ranking reply

Posted on Jan 26, 2021 4:32 AM




ucee160 wrote:

when ever I turn on my Mac book pro 2017 model 13", there appears a vertical greenish line. I also can't use my camera at all. when ever I attempt to use it, it shows a green light for a few seconds then turns off. I reset the smc a few times, but nothing. I need serious help, its so frustrating .


NVRAM controls the camera:

USB Device: FaceTime HD Camera (Built-in)


Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379



if no resolve— I would suspect a hardware issue:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


3 replies
Question marked as Top-ranking reply

Jan 26, 2021 4:32 AM in response to ucee160




ucee160 wrote:

when ever I turn on my Mac book pro 2017 model 13", there appears a vertical greenish line. I also can't use my camera at all. when ever I attempt to use it, it shows a green light for a few seconds then turns off. I reset the smc a few times, but nothing. I need serious help, its so frustrating .


NVRAM controls the camera:

USB Device: FaceTime HD Camera (Built-in)


Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379



if no resolve— I would suspect a hardware issue:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


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A vertical greenish line appears on my MacBook Pro

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