IPad Pro won't charge using a USB C to USB C cable

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Level 1

27 points

IPad Pro won't charge using a USB C to USB C cable

Hi,

Yesterday my IPad Pro stopped charging via USB C to USB C cables. I tried four different cables, and checked that they all worked with my partners IPad Pro. I tried using a two different chargers and a USB C wall outlet. Also, all of these configurations worked with my partner's IPad. I very high watt charger with a USB C to USB C cable had the battery oscillating rapidly from charging to not charging. Then I discovered that USB C to USB A cables (multiple) plugged into wall outlets and chargers all worked.

I believe others have had this problem. I am curious whether there's a "home fix" since I'm not sure I want to take my iPad into a store right now. I tried the forced restart but that did not make a difference.

thanks

iPad Pro, iPadOS 14

Posted on Jan 26, 2021 11:56 AM

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Answer 1

Top-ranking reply

Chr15R

Level 1

10 points

Feb 10, 2021 9:37 AM in response to beki70

Same exact problem. I actually had an ipad pro under applecare that was replaced before christmas by apple. since then, the new one they gave me worked usb c to usb c fine until around the ios 14 update. So under 2 months later this happened. Today I can only charge usb a to usb c. I went back to the apple store and they verified this but only suggested I factory reset the ipad because "it must be a software issue". Nothing has worked and I am no longer under applecare.... very frustrating.

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Answer 2

beki70 Author

Level 1

27 points

Jan 29, 2021 10:27 AM in response to Amanda239_91

Hi,

Yes, tried it with the original charger and cord that came with the iPad, doesn't work. Only works with a USB C to USB A cable, which can either plug directly into the wall or into a charger.

thanks

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Answer 3

Jan 29, 2021 8:30 AM in response to beki70

Hi beki70,

We understand that you're having some problems getting your iPad Pro to charge, and we'd like to help. It sounds like you've already done a lot of great troubleshooting on your own. To make sure we don't miss anything, can you let us know which AC adapter you tried? Was it the one that came with your iPad Pro? The resource below may help as well:

Charge and connect with the USB-C port on iPad Pro

If your iPad won't charge

Please let us know what you find, and we'll work from there.

Have a great day!

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Answer 4

KMB_12

Community Specialist

Jan 29, 2021 2:52 PM in response to beki70

Hi beki70,

We appreciate you sending these additional details over. When you have a chance, would you mind contacting our Apple Support advisors at Get Support so they can take a closer look into what's going on? They'll have access to some additional tools that we don't have here.

Thanks!

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IPad Pro won't charge using a USB C to USB C cable

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