Administartor priveliges for Zoom

DHuitema wrote:

Hi Old Toad,

Nope.

FYI, the problem does not occur on a separate, new User Account.

Thanks for asking!

Dick

That tells us there's something in your account that is the culprit. Therefore download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:

Also click and read the About info to further permit full disk access.

Copy the report

and use the Additional Text button to include the report in your reply.

Then we can examine the report and see if we can determine what might be causing the problem.

While in your original account b into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files

The only thing I see that's of concern is this:

Time since boot: About 10 days

It's good practice to reboot more frequently, at least (IMO) ever other day. This clears out system and application temporary cache and swap files.

Reboot and try downloading again.

If that fails log in to the other user account, download and install for all users on the Mac. That's one possible workaround to get up up and running ASAP.

Hi Dick,

I have the same issue, my email did not show up in the Zoom dropdown on my normal User account. However, I've tried Zoom on another User Account as you did and low and behold, the email appeared on the Zoom dropdown of this account and Virtual Background also works. So these problems are definitely related. It seems that Zoom does not recognize that the User Account is a legit account and thus does not provide any rights for it. Who's the culprit, I'm not sure. I'm thinking of moving all my Applications and files to the new User Account, I don't know how long this will take. I'll send a post if it works.

Jimmy

I agree with barberlives 123 about you needing to contact Zoom's Support Team about your above issue. This is the Support Community for macOS Big Sur though and not the support community for Zoom at all.

DHuitema,

We appreciate the clarification. Have you had the chance to use the steps in the article below to ensure that you have an administrator user account?

Change Users & Groups User preferences on Mac

Also, have you had the chance to check if the persists on a different user account? The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

If you need further assistance, let us know if you are receiving any error messages after entering the Admin password.

Please keep us posted.

Cheers!

It doesn’t make much sense that it would require admin permission, but not install that for all users. If you installed that package on the other user, all users should be updated as it required an admin authentication. If it just installed for that user, then there was no need for elevating privileges. It sounds like Zoom is somewhat quirky all around.

Have you tried uninstalling Zoom completely, then reinstall?

The only thing left is to boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system.

Hi DHuitema,

We appreciate you reaching out to us. We recommend that you reach out to Zoom's support team for assistance.

Based on the article below, the settings to enable the Virtual Background feature is within the Zoom app.

Virtual Background

Zoom's support team is in a better position to provide you assistance.

Take care!

DHuitema,

We appreciate you trying those steps. After installing the required package on a different user account, are you still not able to use Zoom's Virtual Backgrounds when using your user account?

If you need further assistance, we recommend that you reach out to us here so we can take a closer look into the issue: Get Support

Take care!

Jimmy:

Have you installed or run any "cleaning", "optimizing", "speed-up", VPN or anti-virus apps in your primary account?