Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro not charging when plugged in

Hi everyone,


I have a late-2016 MacBook Pro (non Touch Bar), I have been having it for 4 years, for the past few months, I have been noticing that when ever I plug in my Mac, it first says "Power Source: Power adapter; Battery is Not Charging". And then a few minutes later, it starts charging and shows the bolt symbol.


I have had an instance where the computer completely shut down, because of low battery and couldn't use it for a day, it just didn't charge at all, but later I was able to charge it. Now I am facing a different issue, when I unplug the computer it still says "Power Source: Power adapter; Battery is Not Charging"


I went to the apple service centre and he said we need to replace the battery. He didn't check anything on my laptop, didn't open and have a look I expected him to check the device and call me back, but immediately said I need to pay 24,000 INR (329$) to change the battery. I wanted to know if there is anyone facing the same issue and have rectified it without the need to change the battery.


Thank you

MacBook Pro

Posted on Jan 31, 2021 1:03 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2021 9:41 PM

sashvat@aerospace wrote:

Thank you leroydouglas, I checked the Battery condition of my Mac and it says it's normal. I tried resetting the SMC of the Mac and it works, but I have done this numerous times before and I still faced similar issues, my software is upto date. Regarding the battery replacement programs it said my MBP isn't eligible for replacement. Also I guess my battery wasn't expanding.

Would also like to ask you, should I change my wall adapter? I have the standard power brick (61W) and I am using my old 11" MacBook Air's power extension cord, should I buy a new one instead? Or is it a software related problem I am facing?


I would not throw money at a power brick or wall adapter— I think you have a hardware issue before software

or

you are not familiar with the new BHM introduced with macOS Catalina 10.15.5—



Please read up on the About battery health management in Mac notebooks https://support.apple.com/en-us/HT211094

You can turn this feature off, if you suspect an issue.


If your USB-C power adapter isn't charging your Mac notebook 

https://support.apple.com/en-us/HT204652


Apple Portables: Troubleshooting MagSafe adapters

https://support.apple.com/en-us/HT203207

Similar questions

6 replies
Question marked as Top-ranking reply

Jan 31, 2021 9:41 PM in response to sashvat@aerospace

sashvat@aerospace wrote:

Thank you leroydouglas, I checked the Battery condition of my Mac and it says it's normal. I tried resetting the SMC of the Mac and it works, but I have done this numerous times before and I still faced similar issues, my software is upto date. Regarding the battery replacement programs it said my MBP isn't eligible for replacement. Also I guess my battery wasn't expanding.

Would also like to ask you, should I change my wall adapter? I have the standard power brick (61W) and I am using my old 11" MacBook Air's power extension cord, should I buy a new one instead? Or is it a software related problem I am facing?


I would not throw money at a power brick or wall adapter— I think you have a hardware issue before software

or

you are not familiar with the new BHM introduced with macOS Catalina 10.15.5—



Please read up on the About battery health management in Mac notebooks https://support.apple.com/en-us/HT211094

You can turn this feature off, if you suspect an issue.


If your USB-C power adapter isn't charging your Mac notebook 

https://support.apple.com/en-us/HT204652


Apple Portables: Troubleshooting MagSafe adapters

https://support.apple.com/en-us/HT203207

Jan 31, 2021 4:05 AM in response to sashvat@aerospace

sashvat@aerospace wrote:

Hi everyone,

I have a late-2016 MacBook Pro (non Touch Bar), I have been having it for 4 years, for the past few months, I have been noticing that when ever I plug in my Mac, it first says "Power Source: Power adapter; Battery is Not Charging". And then a few minutes later, it starts charging and shows the bolt symbol.

I went to the apple service centre and he said we need to replace the battery. He didn't check anything on my laptop, didn't open and have a look I expected him to check the device and call me back, but immediately said I need to pay 24,000 INR (329$) to change the battery.

MacBook Pro


See if any of these service programs apply to you—


https://support.apple.com/13inch-macbookpro-battery-replacement


https://support.apple.com/15-inch-macbook-pro-battery-recall


https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service



You can check Battery condition from >(Option key) System Information>Hardware>Power> Condition



For battery management/charging issue Try resetting the SMC https://support.apple.com/en-us/HT201295



reference:

If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652



Find the right power adapter and cable for your Mac notebook ...

https://support.apple.com/en-us/HT201700


Jan 31, 2021 9:32 PM in response to leroydouglas

Thank you leroydouglas, I checked the Battery condition of my Mac and it says it's normal. I tried resetting the SMC of the Mac and it works, but I have done this numerous times before and I still faced similar issues, my software is upto date. Now the computer works just fine when I plug it in. The charging tone comes when I plug it in, but I always face an issue in sometime, it repeats itself again.


Regarding the battery replacement programs it said my MBP isn't eligible for replacement.


Would also like to ask you, should I change my wall adapter? I have the standard power brick (61W) and I am using my old 11" MacBook Air's power extension cord, should I buy a new one instead? Or is it a software related problem I am facing?

Jan 31, 2021 11:23 PM in response to leroydouglas

I am on Bigsur 11.1, I saw it under the battery section, now I am having a new issue, since I have only 2 USB C ports, if I connect my charger on one port it charges, but then later when I try on the same port it doesn't work, I have to plug it into the other USB port. But thank you for your help. Would you suggest that I should go for a service?

MacBook Pro not charging when plugged in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.