dropped iphone11 not working

I dropped my iPhone 11pro on tiles. landed on the back with an apple case on, no visible damage but can't turn it on, not being recognised in iTunes or charging. how can i save my stuff on the phone or get it working again?


iPhone 11 Pro, iOS 14

Posted on Feb 1, 2021 9:09 PM

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Question marked as Top-ranking reply

Posted on Feb 1, 2021 10:08 PM

If you have already put it on the charger for at least 30 minutes and tried a forced restart and it did not come back to life your option is to click on the Contact Support link at the top right of this page to start the service process and get a service replacement iPhone. You will need to restore your new iPhone from your latest backup to get your stuff back.

Force restart iPhone - Apple Support

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Question marked as Top-ranking reply

Feb 1, 2021 10:08 PM in response to TJR_11

If you have already put it on the charger for at least 30 minutes and tried a forced restart and it did not come back to life your option is to click on the Contact Support link at the top right of this page to start the service process and get a service replacement iPhone. You will need to restore your new iPhone from your latest backup to get your stuff back.

Force restart iPhone - Apple Support

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dropped iphone11 not working

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