USB-C ports broken after 11.2 update

Both of my USB-C/Thunderbolt ports on my M1 Mac mini have become completely unresponsive after installing the macOS 11.2 update today.


I had a USB-C to DisplayPort cable in one and a USB-C hub in the other, neither of which now functions.


Both USB-A ports, the Ethernet port and HDMI port are functioning fine. Anyone come across this or have any ideas on what I can do? I've run the diagnostics tool to no avail.


Thanks in advance for any help.

Mac mini, macOS 11.2

Posted on Feb 2, 2021 5:44 AM

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Posted on Feb 3, 2021 3:52 AM

Have you tried resetting the SMC and NVRAM?


How to reset the SMC of your Mac - Apple Support


Reset NVRAM or PRAM on your Mac - Apple Support


If you have a Bluetooth keyboard, you may need to connect it to a USB port on the Mac.

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112 replies

Feb 4, 2021 8:58 AM in response to hcsitas

A strangely dismissive and borderline aggressive response. I've been on the phone (for a total of nearly three hours in the past two days) with Apple; various senior advisors running tests, submitting logs and sending as much information as possible to engineers as they try to diagnose the problem and help.


More and more people are reporting the issue now across this board and elsewhere on the web. Luckily I have other computers I can use so I'm trying to be useful.


So no, they haven't 'asked me not to do that', but they've also not recommended a warranty repair yet simply because they have yet to actually correctly diagnose the problem that needs repair.

Feb 6, 2021 8:46 AM in response to ClassicII

I have just had my two USB-C/Thunderbolt ports on my brand new M1 Mac mini fail when they were working fine earlier today. I have Big Sur 11.1 OS. It seemed to fail after I plugged in a USB-C multiport adapter.” - earlier today.


But worth a shot, although my understanding is the firmware, which was packaged with 11.2, isn’t (user) downgrade-able.

Feb 6, 2021 11:04 AM in response to ClassicII

Not yet a problem to fix in OS/firmware. We know it was pre-existing on 11.1 and there’s a hint that connecting it to unsupported hubs may have triggered it although the poster has yet to post details. Add to it the reluctance to seek warranty repair (which could be denied if the machine shows signs of fiddling with it), and the fact that MacBooks with the same chip and logically same firmware are unaffected, this whole 11.2 story is sounding more like...well, a story.


The problem is, a dead port doesn’t tell stories of when it died, at not until until Apple have their hands on it, which the 11.2 theorists don’t wanna do (for reasons known only to them). Others meanwhile, have new logic boards on the way or full refunds in their pockets. Smart! The very few rest should do likewise.

Feb 3, 2021 3:25 AM in response to hcsitas

I have raised the issue with them today. Did an hour on the phone and it was escalated to a senior adviser, to whom I sent a big wedge of diagnostic data and ran through a few things I'd already done just to make sure.


I'm told it could be a day or two before I hear anything, but I've already seen others on Reddit complaining of the same issue, as well as some on here so it may be quicker if more and more people are reporting the problem.


I'll endeavour to keep this thread updated for anyone else that experiences the problem.

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USB-C ports broken after 11.2 update

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