USB-C ports broken after 11.2 update

Take it to the store, it’s a good recommendation.

@ggreenf805 can you verify your firmware version ?

Having the same issue. Reached out to support to tell them that my M1 Mac Mini's USB C ports weren't functioning - although they were perfectly prior to the 11.2 update.

Aside from recovery (which I tried), reinstalling macOS (which I tried) and booting into safe mode (which I tried) - she didn't really give me much to go on. Just recommended bringing it into an Apple store.

... closest Apple store is a near 3 hour drive...

Nothing works via the two USB C ports - phone doesn't charge, keyboard isn't recognized, magic mouse either... Very frustrating.

Fruit = no chance of that, unfortunately. Polite, well-meaning conversations and collecting logs - as many as you want (or tire of). As for taking the mini for warranty repair, do first go through the motions of setting up an appointment and screenshot/store mail if Apple don’t/won’t give you options. That’s to make sure the warranty clock (especially the 90 day one) doesn’t run out. All the best.

Not a good idea. Phone staff are trained to be agreeable, going through the motions to show sincerity, helpfulness etc. But otherwise they're generally clueless and also powerless except for the simplest of problems.

I wouldn't wait for a fix that doesn't exist, instead return the mini ASAP for warranty repair/refund. Remember, there's a $clock$ ticking on that one. For promised fixes made over the phone, you could be waiting forever, also run out of repair/refund options. Just do it. Good luck.

Nonetheless, waiting it out is useless and could become an issue if it’s dragged out too long. UK warranty includes postal options btw, so there really is no excuse for delaying, especially since Apple Support doesn’t prohibit it.

Update to my case.

Brought my M1 Mac mini to the Genius Bar yesterday, and explained the case. They called me later that night to say they were unable to fix/diagnose the issue, and we had essentially two options:

1. Downgrade from macOS 11.2 to 11.0.1 to see if that reactivates the USB-C ports.
2. Order a new logic board (which they say likely would take about a month to arrive, as this is an M1 Mac and parts are harder to come by right now.)

Ultimately, we ended up ordering the logic board, and I took my Mac mini home for the time being. I'm hoping that Apple catches this and issues a fix ASAP, or that one of the press/tech sites picks up word of this issue so Apple catches wind of this a little faster. I'm fortunate to have an HDMI monitor, but for folks who rely on a thunderbolt connection, this sucks. I'm definitely hurting being without my thunderbolt dock right now. 😅

LOL! Dude, people have been helped with my only suggestion: seek warranty repair/replace. One has gotten a refund, the other has a new board on the way. Yet another has suggested 11.2 doesn’t have anything to do with this issue, revealing to say the least. Good luck anyways 😀

I would go directly for warranty repair/replacement IIWY. Hopefully you are fully backed up. Good luck.

It’s a hardware failure on the face of it so nothing stops you from dropping it off for warranty repair. Has Apple specifically asked you not to do that? I doubt it.

Don’t wait, return it for warranty repair/refund and be happy 😃

Nope, the only sure way forward is to obtain warranty repair/replacement.

Only that one port :( in hindsight it would have been super useful to have a usb-a port available for DFU. do you want to try the “erase Mac” downgrade to 11.1 test?