Problems installing Big Sur 11.2 update

I already done myself

reboot>> reinstall bigsur

That’s all.

However, MAC is not great anymore

Always bags.

It does work. Something is preventing it on your end.

Are you trying to install on internal, or external drive?

If external, Thunderbolt 3 or USB-A?

I booted into safe mode, unplugged all peripherals, turned off wifi, tested internet was good 45 mbps down 19 up. Big Sur 11.2 failed again. It always says the download failed and asks me to check internet. I tried 6 times yesterday and 3 times today. No joy.

I never get past 15 minutes remaining. I always get past the 1st phase which supposedly shows the minutes and seconds to download 3.25 MB. Then I am told that the update is being prepared and that it will take 15 minutes. 10 minutes or so pass. It still says 15 minutes remaining and then it crashes. I chatted with Apple Support and was told to unplug Ethernet and only use WiFi for the update. That did not help. I tried that in regular and in safe mode. Both situations are no go. 10 or so attempts have failed thus far in both regular and safe mode, with and without peripherals, with and with out WiFi, with and without Ethernet. I have good internet connections in all situations. I am working with a 27” 2017 iMac. I will call my ISP provider and see if there is a connection issue.

Have same problem with installing Big Sur 11.2 update as other users here. I have a MacBook Pro 2019 13 inch. Tried several time on my own, before resorting to Help Desk. Then, as advised here, tried the Safe Mode — no luck. Have also now tried Recovery mode but not even get any response with Command R. What next? What has Apple done wrong here that we are all having so many problems? I have already wasted more than 12 hours on this!

I have same issue - tried in safe mode etc etc, no luck. Im not going to waste time waiting of a full reinstall (and why should I!) i'll just leave it until Apple manage to sort an update that works and installs at is should, rather than releasing buggy updates (doesn't say much for the update!!)

These aren't "solutions"; they're hacks and workarounds. Apple needs to get on the ball. For starters their updater should retain the download cache, so you don't have to start again from 0% after downloading about 99% of 3.25GB. Big Sur was a big enough pain to install in the first place. I practically had to remove every third-party application and file on my system to free up enough space. Now I can't get updates, even with 30GB of free space? I've wasted half a day and lots of bandwidth trying to get this update to complete successfully. Why am I paying a premium for Apple products if they can't even handle something as basic as updating without my having to perform a bunch of workarounds? Reliability -- that's the whole reason I switched from Windows to Mac in the first place, and for years Apple was great.

People keep talking about safe mode. I have a MacBook Pro 13" M1 chip 2020. The shift key does not put you into safe mode. with the M1 chip you need to reboot and hold down the power button until the icon shows up you switch to the shift key.

does this work??? I don't think so.

My suggestion is to wait a week and maybe apple will figure out their errors and post something that will work.

I did manage to install 11.2.1 on our MacBooks Pro and Air without any hitch, just over wifi. I had already installed 11.2 without problem on the MacBook Pro and with some trouble and several attempts on the MacBook Air.

I had a couple of messages left on my phone by Apple Support which I guess are in relation to these posts. As they didn’t lead anywhere, suggesting I contact my “advisor”, they were ultimately unhelpful.

Just for context I never has an issue with the previous major software releases nor their updates so I'd be reluctant to think this is a network issue. Nothing has changed on my network configuration for quite a while. This fiasco started with the release of Big Sur and continues with 11.2 and 11.2.1.

FWIW. I've seen some comments about WiFi, but I used a wired connection and I have a Gigabit fiber connection. Typically it takes a few minutes or less to download large install images. So I don't know that this is a WiFi thing. I could be wrong. But on my iMac I'm using a wired connection with a Gigabit connection. Also, I received a call from Apple Support last night following up on this topic. So these posts aren't going unnoticed.

I have had problems and cannot get Big Sur 11.2.2 to install.

Spent about 5 hours on the phone with Apple and they cannot solve it.

Looks like I will have to stay with 11.2.1

(Oh my MacAir installed it straight away. But my iMac will not update.

I have tried all these and none of them worked. I spent hours on the phone with Apple and nothing they suggested worked. I think Apple should find out what is wrong and release a new update that takes this "bug" of theirs and removes it.

peterfromglenelg north wrote:

I have tried all these and none of them worked.

You gave little information which could help in knowing what you've tried and on which Mac. Intel or M1? Internal or external hard drive? HDD or SSD? What type of ports/cables are you using? Just saying "all of these" doesn't help anyone....