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JWey2021 Author

Level 1

22 points

Group Text On iPhone11, Phone Keeps Muting Alerts on a Thread

I have a group text thread with three others. I muted alerts on the thread while I was busy on Wednesday. I went in to the info on the thread and unmuted the alerts Wednesday evening. But the mute/dnd on that thread seems to keep turning itself back on. Every time I return to the iPhone Messages app, the mute on that thread is turned back on. I have reset it dozens of times. I have closed the app and restarted it. I have rebooted the phone. I have checked on my laptop, and tried turning off the mute there instead. But it keeps re-muting that threat. Help!

iPhone 11 Pro Max

Posted on Feb 12, 2021 8:30 AM

Best reply

karina184

Community Specialist

Posted on Feb 15, 2021 8:33 AM

Hello JWey2021,

Welcome to Apple Support Communities. We understand that group text is muted by itself on your iPhone, and we'd be happy to look into this with you.

Just to confirm, are you following these steps to unmute yourself?

Go to the group text message.
Tap the top of the conversation, then tap the Info button .
Turn off Hide Alerts.

If the group text isn't pinned. When Hide Alerts is off, you'll not find a crescent moon icon next to the conversation.

Also, let's try to leave the group text, and rejoin again by following the steps in this link:

Leave a group text on your iPhone, iPad, or iPod touch

We hope this information is useful. Kind regards.

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Similar questions

74 replies

JWey2021 Author

Level 1

22 points

Mar 18, 2021 4:15 PM in response to BarfyMoo

Hi Moo,

I’m the OP on this thread. I do not know what’s happening for you. Several people have found solutions to their specific problems and posted on the thread. Other folks have not been able to find a solution for themselves. I recommend that you reply to “karina184” on this thread. She was the Apple Community Support Specialist who first responded to me be for I solved my problem by rebooting both my phone and watch as described earlier. Good luck!

Mar 18, 2021 5:45 PM in response to JWey2021

I am having this same issue and am not getting an option to reply to Karina184’s response. Any other thoughts on how to get Apple’s attention on this? I have restarted my iPhone and watch at the same time and checked all settings and nothing has worked. I’m really hoping to avoid a “reset all settings” situation.

JWey2021 Author

Level 1

22 points

Mar 18, 2021 6:27 PM in response to karina184

Hi Karina,

I’m the OP on this thread. I had marked it solved back when it was just me, and my problem resolved. But now, there are LOTS more people here experiencing the same/similar issues. Can you please unmark this as solved, and perhaps help the many folks here find solutions for what seems like a real bug (not a feature) someplace. Thank you!!

JWey2021 Author

Level 1

22 points

Mar 18, 2021 6:34 PM in response to Bleubeary

What I did specifically, sequentially was shut down both my phone and watch, rebooted the phone, unmuted the conversation on the phone, rebooted my watch, checked and unmuted the conversation there too. Since I did that, I have not had the issue recur.

ras5280

Level 1

39 points

Mar 18, 2021 6:42 PM in response to JWey2021

Same problem on my iPad Pro 9.7-inch (vintage 2016). IPadOS 14.4.1 ... it's been happening for a few days now in a 3-person conversation. I own no other iDevices. Have been missing message notifications, very aggravating.

Mar 19, 2021 10:08 AM in response to JWey2021

This started happening to me a few weeks ago, soon after the newest iOS update. I do have an iPad; however, I’ve never muted the conversation on that device. Only on the iPhone. Not sure if it’s a sync issue or what, but rebooting and unmuting the conversation doesn’t seem to fix anything.

BarfyMoo

Level 1

4 points

Mar 20, 2021 8:02 AM in response to karina184

I recently purchased my first iPhone and am extremely frustrated with the text alert ping constantly being muted. I have returned to the AT&T store every day for 4 days straight to resolve this issue. They have tried several things and each time I leave the store it works. Unfortunately the text alert ping lasts maybe 3 hours and resets itself to mute once again. We're on our 3rd "Reset Settings".

Reading this thread, many others have this same issue so this is obviously a big problem. What is being done to resolve it and when and how is a fix going to be made?

BarfyMoo

Level 1

4 points

Mar 26, 2021 1:57 PM in response to Enid702

I went back to the AT&T store after many resets didn't work. They found there was a system update, downloaded it, and so far, after 2 days, I'm "pinging" when I receive a text. Hope this helps and will work for everyone with this issue.

ras5280

Level 1

39 points

Mar 27, 2021 10:49 AM in response to JWey2021

To everyone in this thread ... I doubt there's any solution here other than to wait for an iOS/iPadOS update that corrects the problem. I believe it was introduced in either iOS 14.4.0 or 14.4.1. Another update (14.4.2) was just released yesterday, so try installing that and see if the problem goes away. It may have on my iPad, I'm still evaluating.

JWey2021 Author

Level 1

22 points

Mar 27, 2021 11:57 AM in response to ras5280

Thank you Ras. I have also encouraged people to reply not to me or the thread generally, but to Karina, who was the apple rep who initially responded. Or to create a new “unsolved” thread, and link to this one, as that status could be why this one seems ignored by Apple. I cannot change the status on this thread, despite trying.

JWey2021 Author

Level 1

22 points

Mar 27, 2021 12:01 PM in response to JWey2021

I genuinely hope this is something that Apple gets solved sooner than later. While the symptom is the same, clearly the device interactions and exact cause is far reaching and varied in exact experience. Probably makes it very tough to solve.

ras5280

Level 1

39 points

Mar 27, 2021 6:16 PM in response to JWey2021

FWIW ... didn't really expect it to, but iPadOS update 14.4.2 did not fix the problem, in case anyone was wondering. Has happened to me several times again today. I'm guessing the problem will eventually vanish, without acknowledgement from Apple that it ever existed.

Enid702

Level 1

4 points

Mar 27, 2021 6:51 PM in response to ras5280

I was a able solve the problem by deleting the individual thread. Then I restarted the thread. There has been no issues since. It is still not the appropriate way to handle the issue but better than having to reset your device.

ras5280

Level 1

39 points

Mar 27, 2021 9:06 PM in response to Enid702

@Enid702 Thanks, but definitely not the appropriate way to handle the issue, esp. if the group conversation is several years old. Apple needs to step up to the plate here. I'm tired of missing important messages, a few have been medical related.

Ljbhpnj

Level 1

8 points

Apr 1, 2021 9:01 AM in response to JWey2021

I have the same problem. The solution provided to remover yourself from the chat is not useful if you are not the originator of the group message. Also if you don't want to lose the content of the message this solution is not useful. How can you get apple to fix this bug?

Group Text On iPhone11, Phone Keeps Muting Alerts on a Thread