Group Text On iPhone11, Phone Keeps Muting Alerts on a Thread

I recently purchased my first iPhone and am extremely frustrated with the text alert ping constantly being muted. I have returned to the AT&T store every day for 4 days straight to resolve this issue. They have tried several things and each time I leave the store it works. Unfortunately the text alert ping lasts maybe 3 hours and resets itself to mute once again. We're on our 3rd "Reset Settings".

Reading this thread, many others have this same issue so this is obviously a big problem. What is being done to resolve it and when and how is a fix going to be made?

FWIW ... didn't really expect it to, but iPadOS update 14.4.2 did not fix the problem, in case anyone was wondering. Has happened to me several times again today. I'm guessing the problem will eventually vanish, without acknowledgement from Apple that it ever existed.

@Enid702 Thanks, but definitely not the appropriate way to handle the issue, esp. if the group conversation is several years old. Apple needs to step up to the plate here. I'm tired of missing important messages, a few have been medical related.

I have the same problem. The solution provided to remover yourself from the chat is not useful if you are not the originator of the group message. Also if you don't want to lose the content of the message this solution is not useful. How can you get apple to fix this bug?

This issue is not solved. I have an iphone11 and many groups texts but the 2 group texts I have with family keep reverting to hide notification after one of the other people reply or send a comment. I go in and change it back to to allow notifications or take the Hide notifications off- but it does not stay off. Each time it goes back to hide. This is very frustrating. I have already done the update to 14.2.2 and I do not have an Apple Watch. None of the suggestions have worked that are in this thread. How can we get Apple to fix this problem?

I am having the same exact issue with my 12 Pro Max. I muted a group thread one time (one iPhone user and one android user) and now no matter what I do, it keeps re-muting the thread. I’ve swiped left to turn notifications on, I’ve held the thread down and pressed “show alerts”, and did a soft reset on my phone but it just keeps re-muting the thread without prompt. It’s so frustrating! Has anyone solved this issue yet?

I am having the same issue. It is just one of my group texts with family. I’m the only one in the group that the thread becomes muted. I never muted the group text previously but it continues to revert back to mute status. I am missing texts because of this. I don’t want to reset my phone. Are there any other suggestions to make this stop. I don’t have an Apple Watch nor an iPad. So there’s no co flick there.

Not sure why this STILL says “solved”. Like many others on this thread have said the suggested recommendations have not worked. After restarting my phone numerous times, removing myself from threads and adding back, the message muting still persists. Is Apple working on an update to address this?

I suggest we all shift our conversation to my recently created thread about this issue: https://discussions.apple.com/thread/252606994

Apple isn't gonna pay attention to this current thread because it's irreversibly marked as "solved." I'm hoping y'all might post on the other thread instead. I won't mark it as "solved" until there's a clear, provable, ongoing solution.

Thanks!

How do I do that? Glad to do so! Do I just post a link within that thread? Or is there a better method?

It's frustrating to me (and must be to you, as well), that people keep posting on this "solved" (but not really solved) thread. I hoped my new thread would be prioritized in search results, but there's probably something about this one that Apple's and Google's algorithms prioritize.

Hi. I also have this problem. I don't have an Apple watch. I use Messages on my laptop as well as my phone, and alerts for the thread are not hidden in either device, in fact I have never muted it myself. I keep un-hiding alerts, when I see with dismay that I have missed a text (this is an important family group, I am always going to want to know there's a text even if I'm busy at work), and then somehow the alerts are hidden again without any action on my part.

Really appreciate any help you can provide! Thank you

This same problem just started happening to me, except it only mutes the group thread after I send a text. I’ve tried all the suggestions on this thread and it’s only my family group text that continues to mute. (I don’t own an Apple Watch)