Apple TV pause/play problems

Hello Howabooutthiisusername.

Thanks for reaching out to Apple Support Communities. We see that you are having issues when pausing and playing movies with your Apple TV. We will be glad to assist. You have already performed some great steps to troubleshoot the issue.

Are you watching movies from Apple TV+ or a different app like YouTube or Prime Videos? If you can, let's delete and reinstall the app to see if that helps:

• Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
• 
  

If an app unexpectedly quits, stops responding or won’t open

Cheers.

Hi Howaboutthisusernameinstead.

Thanks for following up and clarifying. Let's see if the issue persists in safe mode.

How to use safe mode on your Mac

If the problem continues, we would recommend contacting Apple Support.

Contact Apple for support and service

Take care.

Hello!

I ran into exactly the same problem! Maybe there is a solution to this error? The home collection on Apple TV is getting worse and worse. Apple only supports its paid services, and the Computers app has already accumulated a mountain of bugs...