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Account locked, How can I send verification to a new number?

Unable to remove previous apple acct. locked. Asking for phone # which I no longer have in order to receive verification. iPad is in my possession. How can I send it to new #.


[Re-Titled by Moderator]

Posted on Feb 15, 2021 10:36 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2021 10:31 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication

2 replies

Feb 15, 2021 11:13 PM in response to clyde203

clyde203 Said:

"Account locked, How can I send verification to a new number?: Unable to remove previous apple acct. locked. Asking for phone # which I no longer have in order to receive verification. iPad is in my possession. How can I send it to new #."

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Contact Apple Support:

Only Apple has access for this. So, contact them via phone. Perform some screensharing, as it is a simple way prove something, particularly this Apple Account being yours.

Apple Phone Support:


Screensharing with the Apple Rep

Note: You may need to prove to Apple that this is officially your Apple Account. So, to get around this, screenshare with the Apple Rep.To easily dispute the changes over the phone with the Apple Rep. Screenshare the camera of your iPhone and that of your Mac. Ask a friend, or family member if you may use their iPhone or Mac to perform this screensharing, if you do not have one handy.

Learn more at these links: 


Why Calls are a Bit of a Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. And, that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple Support. So, just stay on the line, and you will get through :)

Account locked, How can I send verification to a new number?

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