PowerBeats Pro shutting down with battery

The same thing is happening to me since a few months. Left earbud shuts down at around 55%, but mostly when working with my macbook pro (Mac OS 12.2.1), means the microphone is in use.

As the PBP still had warranty I send them back for repair but they said that no damage can be found and that they should work fine. :D Also think this is a firmware problem. Does anybody have a fix yet????

My problem isn’t that they’ve stopped working for me after two years because I’ve used them an INSANE amount in those two years with very minimal issues. My problem is that if this is something that can just be fixed with an update that Apple apparently refuses to provide us with.

Well, it happened again today with my left bud after less than 20 minutes on during a Zoom call. Both buds were fully charged. I had been already 2 hours on the meeting using my AirPods Pro and had to switch to the PBP while recharging the AirPods Pro. Very disappointing to see no fix to this.

will we see fixes for this problem? is unknown. but there is still no firmware with fixes. they do it for a very long time. do they do it at all?

I no longer see the point of buying apple headphones.

as I see, apple headphones have reduced the shelf life to 1.5 - 2 years.

I see where this problem was solved, but I can't find the answer. What is the fix, if there is one? I am having the issue of the left earpiece dying with 55% battery left. This just started happening for me about two weeks ago. and the left one appears to have faster battery drain than the right. 55% left ear, 80% right ear after being used for the same amount of time. and can anyone tell me what the current firmware version is supposed to be? I cannot seem to find much about what is should be or how to update.

I've now sent them to Apple twice and both times they've been shipped back to me within a day claiming that repair facility was unable to replicate the issue. A supervisor said they'd be replaced when sent in the second time, but instead they just said they couldn't replicate and sent back (again). After following up with another supervisor about this, they said they had no record that a replacement was supposed to happen and the only thing that could be offered would be to send them to repair a third time. Supervisors don't seem to be able to talk to each other and don't talk to the repair center. The customer cannot contact the repair center.

After many hours wasted and two attempts to send them back to Apple for repair and replacement, I'm beginning to accept that the product will never work again and that the issue will never be acknowledged or supported.

Better luck to all of you.

The absolute exact same thing is happening to my right powerbeats pro earbud. It just shuts down at 55% exactly how you have described described problem. ios is updated to latest version. It started 2 weeks ago but happens every time I use them. Very hard to have a great workout when this happens. How do we complain to apple - or is being on this support page enough?

@Apple, this problem is not resolved. There are so many people waiting for a reply and a fix for their product. Either stop selling these products and stop making money from them or keep supporting them by fixing a very common bug.

I have tried resetting the beats, and today the app showed my right head phone at -1%. All of this started happening after my phone software and app update.

Same thing on my end. Left ear drains to 55% then just shuts off. Please... fix...