PowerBeats Pro shutting down with battery

Like everyone else, the same thing is happening to me. Mine is with the left-side. I thought that perhaps the earphones are old, but they were only purchase in mid-Oct 2019. They were working perfectly fine and now all of a sudden I just lose power on one side. I also noticed that when I opened the charging case with the earphones inside near my iPhone running iOS 15.2.1 that the charging levels seem to continually 'jitter' when trying to tell me the battery level. This is ridiculous! Apple, please fix this software issue. I was about to buy a new pair but reading all the comments and experiencing what I have personally makes me pretty confident this is a firmware/software issue.

I bought a new right ear bud on eBay because my right side had the 55% issue. My problem was instantly resolved. I’m thinking that this is just bad hardware. Just in case any one is curious, a pairing existing ear buds with new case doesn’t resolve the issue. My firmware version did not change when I paired the new right ear bud with my working left earbud.

if you look at the previous comments a few guys also bought a new earbud to replace the “faulty” one but it still is recurring, dying at 55%. you might be just one of those few that really do have a faulty battery in one earbud but for the rest its a software problem.

I truly have the 55% issue in my right earbud and have for months. As soon as I plug my old right earbud in, it boots right up and last for an hour or less. It dies at 55% every time. Not sure if it’s a hardware or software issue, but the old right earbud can’t be fixed by pairing with a new left earbud, new case or a firmware update.

Also, the new right earbud that I purchased does have about 10% longer battery life than my 2 year old left earbud. I’m not promoting buying a new earbud on eBay for $50-$60, but that certainly resolved the issue in my specific case.

I think the battery fails completely with no warning. You just have to buy a replacement bud.Apple wont help.

The absolute exact same thing is happening to my right powerbeats pro earbud. It just shuts down at 55% exactly how you have described described problem. ios is updated to latest version. Disconnected and removed pros from Phone, Tried reset, waited for case to drain to 0 then plugged back in and did reset making sure all was clean and placed in charger correctly. There is no more separate powerbeats pro updater as its discontinued and PB Pros update happens only when ios update is available and is made. I do not know if this integrated update is cause or not. Please let me know if you found cause or find solution. Thank you

Left Earbud... 55%...shuts down saying that it has run out of charge.

I thought my earphones were not working properly or something. Now I understand that it’s a broader issue since so many of us are facing the exact same thing.

There’s got to be a firmware solution for this.

I am also having this problem with a Galaxy S10. I recently updated from Samsung One UI-2.5 to One UI-3.0 and updated the Beats App which updates the firmware on my Powerbeats pro. The left ear bud drains itself in about 2 hours to 55% and completely shuts off.

Maybe there needs to be a new firmware update.

I've had these headphones since they launched and have not had this problem.

Update: Support have said to bring them into store (UK). I was offered the out of warranty repair options and sending away for repair. I wasn’t comfortable sending them off to get a £102 battery repair bill as I’m not convinced it’s a battery issue. I’d like to show in-store team this thread and ask for advice as there is currently no recall based on this issue (yet...)

Same issues. Right one first started disconnecting with the low battery warning sound at 55%. All devices on latest IOS. Reset and paired several times. No use. Drained both earpieces and the case to 0% and charged all devices back to 100%. Surprise surprise, now right one disconnects at 85%!! I was getting about 20-30 mins before from the right one. Now disconnects in a few minutes.

I am in India and the device is out of warranty. The service charge for these is so high that the service center dont bother coming in, just buy new ones. Bizarre. Other than complaining about it in this forum I don't have anywhere else to go. :(

Completely ridiculous to read so many people having the exact same problem as me and that there’s no resolution yet. I’ve essentially stopped using these headphones since the right earbud craps out after 20 minutes. The problem seems to occur with Apple and non-Apple devices. Apple support says it’s $105 for a replacement bud, and likely that same cost to fix if I take it in. Feels like planned obsolescence to me…

Same problem with mine but the problem affects the right earbud. It would turn off once the battery reaches 55%. Tried everything but the problem still persists. Contacted Apple and was informed that since it was out of warranty, the only viable option is to have it replaced for a fee which the service center quoted me $145 USD for replacing 1 earbud. It's a shame though because I barely used the earbuds as I rotate with other wireless earphones and it's disappointing as the item became defective but not from wear and tear. Apple did inform me though that if enough customers filed a complaint regarding this, they would investigate and issue a recall for the affected earbuds, if need be.

Hopefully, the issue is addressed soon. In the meantime, I am not going to buy another Powerbeats pro for the time being until the issue has been fixed.

I got the same problem with my Powerbeats, one (right earbud) just cutting out randomly during my workout.

I just want to check and sort out if this has something to do with it.. (probably not)

https://audiomav.com/why-do-my-bluetooth-headphones-keep-cutting-in-and-out/

– You’ve got too many apps going on

Too many apps running in your background is a common and easy fix. When Bluetooth is trying to pair with them, it causes interference with the connection. Plus, some devices are rather limited in the number of apps that it can run at the same time.

Try cutting out apps like gps bluetooth location based apps like Strava or any apps that would interfere with the bluetooth connection to the headset?

Can anybody share their experience with cutting out any apps they are using in the background and JUST listen to music and check if that has something to do with one earbud shutting off? (becoming idle)

No idea if this works or even has anything to do with the problem!