PowerBeats Pro shutting down with battery

This problem started for me maybe a month or two ago. However, I only notice the problem when the PowerBeats are connected to my MacBook Pro (running OS 11.x) and when I am Zoom calls. The left earbud will sound the battery warning and cut out after about 35-40 minutes.

I don't think I've experienced the problem when connected to my iPhone. I can listen to music or watch videos for hours.

I wonder if the problem could be related to mic usage. I am going to experiment with setting the mic to use the right earbud and see if things change.

I started having the same issue about a month ago. One bud cuts off when the charging indicator on the phone says it still has about 50% capacity left and the other bud does the same thing with less use. I think this is a manufacturing issue and they’re just choosing to ignore it.

Im having the exact same problem, I’ve got the latest IOS update (15) and my right one cuts out at 50% while the left keeps going.

I have tried resetting and cleaning everything but still persists.

From reading all the comments I’m leading to believe that it is a Apple problem as they work fine with my windows laptop.

Hello,

I have the same issue. Happening the last few days. The left bud does at 75%. The right works fine. Tried everything. Am on iOS 15.0.1

the left bud also doesn’t connect to the charger as well as the right.. cleaned the buds and the vase thoroughly! Still stuck. Plus I’m in India and Apple doesn’t even retail these here and Out of Warranty! So the support basically sucks here! Loved them and now they’re just paperweight!

I think as more people install the buggy firmware, the problem will eventually become visible to Apple. Right now, I’m sure nobody in a position to do anything even knows there’s problem. Nothing to do but wait.

Guys I’m also having the same issue as you guys in case you haven’t heard apple today released new firmware for AirPods and beats like Powerbeats pro as of right now they haven’t updated yet hope this new firmware fixes this issue that’s has been annoying.

Haven't updated mine. That is so bad, I thought the new update would finally fix this issue. I also read a post in Reddit that the latest update bricked some of the users' earbuds, preventing them from using it. Oh Well.

Hi

Ive had same problem with my powerbeats pros. Left unit shuts down after about 20 minutes. Have been in touch with support. DONT BOTHER. Apple support used to be helpful and had a set of powerbeats 3 repaired a few times. Mine are just over 2 years old and they dont want to know about this problem.

My suggestion is dont buy Beats they are just not good quality. They are expensive junk that Apple wont back up when clearly product has generic faults.

Just FYI, there is no new firmware for Powerbeats Pro yet. Just for AirPods. And it definitely is NOT a hardware problem. It’s a firmware bug. There’s nothing wrong with your battery. Batteries don’t decline in longevity this way. They degrade very gradually over time and generally do so evenly.

I completely agree on not buying anymore Beats products though. Beats is the red headed stepchild of the Apple product lineup. They don’t give them priority in testing and development and frankly don’t seem to care about much at all. Apple has completely dropped the ball here.

Thanks for replying

Yes I think there is a reason Apple dont have a specific Beats section in these topics menu as it would fill their databases lol.

I had numerous problems with Powerbeats 3 which they fixed every time but these have been OK apart from well documented connection issues until battery did this.

Apples support with Beats is like they just dont care. Maybe theyre going to write the brand off.

Apple might put in a half used battery to begin with..

They also decreased the speed of older iphones on purpose so..

Who knows if they are messing with their products on purpose to increase their sales?

Exact same thing happened to me. I've had them for a little over a year (warranty just expired...) and they now shut off when the battery hits 85%. Effectively reduces them to 15% of their expected utility, making these $250 headphones effectively useless less than two years after purchase.

I spent an afternoon on the phone with Apple service and they told me to either bring them to an Apple Store or to buy new ones. I then brought them to the Apple Store and they told me to pay $150 for new batteries (with no guarantee this would resolve the problem as it seems to be a firmware problem) or, of course, to buy new ones.

Youd think they would replace out of warranty when it seems clear that there is generic problem.

I had a lot of problems with previous model powerbeats 3 which they did fix out of warranty.

There definitely has been a policy shift.

I guess if enough people complain maybe theyll address the issue or at least put people off buying BEATS products.

This happened to me one year ago and I didn't know it was a generic problem. In my case my left powerbeats pro shuts down at 25 minutes, then 5, then 10 seconds...

I don't experience the 55%, when I put it in the case it says it has 99% battery left.

We must show the case on social media by commenting any pic or tweet by apple so they feel pressured and do their work.

I am having the same problem. The left ear bud keeps saying low battery even when it has 97% charge. I have the latest IOS update, I have tried resetting the earbuds, the earbuds are clean and charging correctly. Still the same issue occurs.