PowerBeats Pro shutting down with battery

I am having the same problem. The left ear bud keeps saying low battery even when it has 97% charge. I have the latest IOS update, I have tried resetting the earbuds, the earbuds are clean and charging correctly. Still the same issue occurs.

Ive come to the conclusion that the batteries just lose their capacity all of a sudden. Im going to get a replacement one and will post again to let people know the result.

If out of warranty Apple will not replace.

It’s not the battery. Read through the comments here and you will see that it still happens to those who have gotten a completely new replacement headphone. As many others have said, it’s a firmware issue.

It would be great for an Apple 'person' to comment here and let us know exactly what is happening. I hate not knowing the fault. If they just came out and said. Its bad firmware or bad batteries so can get sorted.

Lost trust in Apple at this point.

Its disappointing from a company that used to be customer focused.

Silence here says it ALLL!!!!!!!!

Absolutely a clear case of planned obsolescence happening here. As we’ve recently gotten the Beats Studio Buds and any day now the Beats Fit Pro. Powerbeats Pro owners got sacrificed like that ox in Apocalypse Now.

That’s what I’m thinking. Obviously, they don’t care to offer a solution other than to buy their latest and greatest product. It’s no coincidence like you said, but it will also be no coincidence when i go buy a different companies product lol

I have the same problem: my right earbud jumps to 55% then dies. The battery is fine in the left one. The only solution I've been offered from Apple is to replace the battery for 1000 SEK. I got these the day they came out so they're out of warranty now.

Someone else here flagged that they thought it had something to do with the microphone. I think they might be onto something. I've noticed that soon after I receive a call the right battery 'dies' or when I've been on Zoom calls it also jumps to 55% then dies. Now when I'm using Zoom I use the computer microphone NOT the PowerBeats Pro microphone, maybe others can experiment with this (not using the microphone) and see if it helps.

As many people have said here, it’s a firmware issue and has nothing to do with the headphones themselves. while the one headphone battery does indeed go “dead” A lot faster when you are in a phone call, the overall behaviour still happens whether or not you are using the microphone. I honestly can’t even get an hour of usage without the one headphone dying anymore. It’s absolutely ridiculous. Don’t worry though, if you live in the United States you can buy the brand new beats fit pro for $200! *rolls eyes*

I also find it kind of hilarious that Apple tech support tried helping users on the first page of this discussion thread. Anyone notice how long it’s been since any of them have commented here after that? It’s almost like they know there’s an obvious defect or something. It sure would be nice if one of them would take the initiative to forward this up to the engineers So some progress could be made.

sorry, I’m just getting increasingly frustrated with this ongoing issue and the absolute lack of response from A company whose slogan used to be “it just works.” I wish someone who could actually do something were aware of the issue.

I finally got a second hand pair to fix my left faulty earpiece. Wow I was surprised when the left ear piece was faulty as well lol. I contacted apple and again no help. So now Ive got two sets of pros with good charging cases and 2 fked left earpieces.

The problem this time is it wont even connect>

If anyone wants a free case or right bud I will send.

If Apple had a discussion for Beats here it would be bigger than Wikipedia lol.

These are junk products with no Apple support. To be fair I have always been happy with Apple support but this has soured me.

Honestly if it’s not the battery and a problem with just iOS, if I fully wipe my phone, would the issue be gone? I might try that because I don’t want to buy another set of 150+ headphones just cause of some malfunctioning software

This happened with mine too from last 2 days.

I deleted powerbeats from all devices(PCs, Androids and ios). Reset it using its button. And connected it to my lastest and updated iphone. Have no more issues with it.

Anxious to hear if this works for others since I am blind and need my wife to be home in order to tell me if the headphones are reset properly. If it does, you probably just save me about 200 bucks so thank you immensely. lol

(Partly Solved) - Read All

Here's some tips to decrease your chances of either right or left Powerbeats Pro shutting down with battery issues. I had all the same problem in this thread, but haven't had one incident after I followed these steps.

PS! Small batteries like in these earpieces would obviously decrease its battery over time. So if its over 2 years old don't expect more than approx 4-6 hours of playing time. In some cases 3-4. (depending on the weather / temperature)

1 - Clean the case connector / earpiece - Make sure nothing is blocking your earpieces from charging.

2 - Make sure the "disfunctional" earpiece (right or left) is getting its charge in its case. If both pieces are charging together, it will show up as one unit (on iPhone). Open the case and pull out one earpiece from the charging case to check if the other one is really charging and repeat with other one. (It should show a lightning indicator above your earpiece if its charging)

3 - (In case of flickering) If you open the charging case and either right or left earpiece is "flickering" inside the iPhone connector, hold in the reset button on the case (with earpieces inside) for 20+ sec until you see a red light flashing and reset your earpieces. If it keeps flickering it means something wrong with the connector and eventually leads to disconnection.

4 - Last but not least, I used to wear my earpieces long before I would start my workout. I could drive with earpieces in for 30min - 1hour+ before even starting the actual workout. This obviously decreases your chances of obtaining battery through the whole workout.

So make sure you have charged each earpiece to max and bring your case (with the earpieces inside charging) to wherever your starting your workout, and only put in and use your earpieces when your starting the workout.

These steps should increase your chances of having battery throughout your whole workout :)

I just tried the steps mentioned in the last two comments to be sure and they make no difference. I am going to guess that the two previous commenters actually have a different issue than the one widely reported here.

I contacted Apple due to frequent disconnections on my headphones using iOS 15.1, Firmware Version 4A394. Model # A4208 and they said that they were 'aware of intermittent connection issues'.

So, it looks as if someone at Apple is aware of this problem.