When using my Powerbeats Pro, the left earpiece shuts down randomly, even if it shows more than 80% battery on my iPhone. This only happens with the left one, the right one works normally.
(Partly Solved) - Read All
Here's some tips to decrease your chances of either right or left Powerbeats Pro shutting down with battery issues. I had all the same problem in this thread, but haven't had one incident after I followed these steps.
PS! Small batteries like in these earpieces would obviously decrease its battery over time. So if its over 2 years old don't expect more than approx 4-6 hours of playing time. In some cases 3-4. (depending on the weather / temperature)
1 - Clean the case connector / earpiece - Make sure nothing is blocking your earpieces from charging.
2 - Make sure the "disfunctional" earpiece (right or left) is getting its charge in its case. If both pieces are charging together, it will show up as one unit (on iPhone). Open the case and pull out one earpiece from the charging case to check if the other one is really charging and repeat with other one. (It should show a lightning indicator above your earpiece if its charging)
3 - (In case of flickering) If you open the charging case and either right or left earpiece is "flickering" inside the iPhone connector, hold in the reset button on the case (with earpieces inside) for 20+ sec until you see a red light flashing and reset your earpieces. If it keeps flickering it means something wrong with the connector and eventually leads to disconnection.
4 - Last but not least, I used to wear my earpieces long before I would start my workout. I could drive with earpieces in for 30min - 1hour+ before even starting the actual workout. This obviously decreases your chances of obtaining battery through the whole workout.
So make sure you have charged each earpiece to max and bring your case (with the earpieces inside charging) to wherever your starting your workout, and only put in and use your earpieces when your starting the workout.
These steps should increase your chances of having battery throughout your whole workout :)
Apple might put in a half used battery to begin with..
They also decreased the speed of older iphones on purpose so..
Who knows if they are messing with their products on purpose to increase their sales?
I am having the same problem. The left ear bud keeps saying low battery even when it has 97% charge. I have the latest IOS update, I have tried resetting the earbuds, the earbuds are clean and charging correctly. Still the same issue occurs.
Ive come to the conclusion that the batteries just lose their capacity all of a sudden. Im going to get a replacement one and will post again to let people know the result.
If out of warranty Apple will not replace.
It would be great for an Apple 'person' to comment here and let us know exactly what is happening. I hate not knowing the fault. If they just came out and said. Its bad firmware or bad batteries so can get sorted.
Lost trust in Apple at this point.
Its disappointing from a company that used to be customer focused.
Silence here says it ALLL!!!!!!!!
Absolutely a clear case of planned obsolescence happening here. As we’ve recently gotten the Beats Studio Buds and any day now the Beats Fit Pro. Powerbeats Pro owners got sacrificed like that ox in Apocalypse Now.
That’s what I’m thinking. Obviously, they don’t care to offer a solution other than to buy their latest and greatest product. It’s no coincidence like you said, but it will also be no coincidence when i go buy a different companies product lol
This is happening to me too and these were a birthday gift. I do not have the money to replace them if this is an update issue and these were quite expensive. Has anyone found a solution?
This is ridiculous. I only get about 20-30 mins max out of my right earbud before they “die” or disconnect only to be on 55%
I’ve had them for quite a long time without this ever happening so can someone please help?? I’ve reset them. I’ve disconnected them and cut my phone off. I disconnected them from ever device they’ve ever been on and cut off THEIR Bluetooth.
They only come back to life after returning to the case but only for its 20-30 min interval…
Im just trying to use my headphones..
As many people have said here, it’s a firmware issue and has nothing to do with the headphones themselves. while the one headphone battery does indeed go “dead” A lot faster when you are in a phone call, the overall behaviour still happens whether or not you are using the microphone. I honestly can’t even get an hour of usage without the one headphone dying anymore. It’s absolutely ridiculous. Don’t worry though, if you live in the United States you can buy the brand new beats fit pro for $200! *rolls eyes*
I also find it kind of hilarious that Apple tech support tried helping users on the first page of this discussion thread. Anyone notice how long it’s been since any of them have commented here after that? It’s almost like they know there’s an obvious defect or something. It sure would be nice if one of them would take the initiative to forward this up to the engineers So some progress could be made.
sorry, I’m just getting increasingly frustrated with this ongoing issue and the absolute lack of response from A company whose slogan used to be “it just works.” I wish someone who could actually do something were aware of the issue.
Why is this marked as solved, Apple support? This isnt a solution to the problem, thousands are having the exact same problem and its obviously not a hardware issue. Fix the ******* firmware and stop ignoring problems that your company caused that now ruins peoples 1-2 year old products, which are supposed to be a premimum product. In sweden I pay around 300$ for these things. Now they are completely useless.
Honestly if it’s not the battery and a problem with just iOS, if I fully wipe my phone, would the issue be gone? I might try that because I don’t want to buy another set of 150+ headphones just cause of some malfunctioning software
Anxious to hear if this works for others since I am blind and need my wife to be home in order to tell me if the headphones are reset properly. If it does, you probably just save me about 200 bucks so thank you immensely. lol
I just tried the steps mentioned in the last two comments to be sure and they make no difference. I am going to guess that the two previous commenters actually have a different issue than the one widely reported here.
Apples lack of addressing this problem is sickening.. The product is faulty and should be fixed or replaced by warranty laws.
Take a few minutes and go into different sites and rate Powerbeats as low as you can. Shortly explain the problem. If many enough of us actually do it, apple would of course address this problem and fix it as soon as possible to not lose more customers.
I've been having the same problem this year. I thought it was because my beats were older so I bought a BRAND NEW pair. Now I'm having the same problem with the new pair. The right ear bud dies extremely quickly and the left one will still be at 98% charge with the case at 100% charge.
I gave up and just got the AirPods Pro over Black Friday. Needed new headphones anyways, couldn’t go wrong w some of the sale prices.
Also, has anybody noticed that our headphones are breaking right around the time their successors the beats fit pro launched😳😳😳😳
PowerBeats Pro shutting down with battery
