PowerBeats Pro shutting down with battery

Apple might put in a half used battery to begin with..

They also decreased the speed of older iphones on purpose so..

Who knows if they are messing with their products on purpose to increase their sales?

I am having the same problem. The left ear bud keeps saying low battery even when it has 97% charge. I have the latest IOS update, I have tried resetting the earbuds, the earbuds are clean and charging correctly. Still the same issue occurs.

Ive come to the conclusion that the batteries just lose their capacity all of a sudden. Im going to get a replacement one and will post again to let people know the result.

If out of warranty Apple will not replace.

It would be great for an Apple 'person' to comment here and let us know exactly what is happening. I hate not knowing the fault. If they just came out and said. Its bad firmware or bad batteries so can get sorted.

Lost trust in Apple at this point.

Its disappointing from a company that used to be customer focused.

Silence here says it ALLL!!!!!!!!

Absolutely a clear case of planned obsolescence happening here. As we’ve recently gotten the Beats Studio Buds and any day now the Beats Fit Pro. Powerbeats Pro owners got sacrificed like that ox in Apocalypse Now.

That’s what I’m thinking. Obviously, they don’t care to offer a solution other than to buy their latest and greatest product. It’s no coincidence like you said, but it will also be no coincidence when i go buy a different companies product lol

This is happening to me too and these were a birthday gift. I do not have the money to replace them if this is an update issue and these were quite expensive. Has anyone found a solution?

This is ridiculous. I only get about 20-30 mins max out of my right earbud before they “die” or disconnect only to be on 55%

I’ve had them for quite a long time without this ever happening so can someone please help?? I’ve reset them. I’ve disconnected them and cut my phone off. I disconnected them from ever device they’ve ever been on and cut off THEIR Bluetooth.

They only come back to life after returning to the case but only for its 20-30 min interval…

Im just trying to use my headphones..

As many people have said here, it’s a firmware issue and has nothing to do with the headphones themselves. while the one headphone battery does indeed go “dead” A lot faster when you are in a phone call, the overall behaviour still happens whether or not you are using the microphone. I honestly can’t even get an hour of usage without the one headphone dying anymore. It’s absolutely ridiculous. Don’t worry though, if you live in the United States you can buy the brand new beats fit pro for $200! *rolls eyes*

I also find it kind of hilarious that Apple tech support tried helping users on the first page of this discussion thread. Anyone notice how long it’s been since any of them have commented here after that? It’s almost like they know there’s an obvious defect or something. It sure would be nice if one of them would take the initiative to forward this up to the engineers So some progress could be made.

sorry, I’m just getting increasingly frustrated with this ongoing issue and the absolute lack of response from A company whose slogan used to be “it just works.” I wish someone who could actually do something were aware of the issue.

Why is this marked as solved, Apple support? This isnt a solution to the problem, thousands are having the exact same problem and its obviously not a hardware issue. Fix the ******* firmware and stop ignoring problems that your company caused that now ruins peoples 1-2 year old products, which are supposed to be a premimum product. In sweden I pay around 300$ for these things. Now they are completely useless.

Honestly if it’s not the battery and a problem with just iOS, if I fully wipe my phone, would the issue be gone? I might try that because I don’t want to buy another set of 150+ headphones just cause of some malfunctioning software

Anxious to hear if this works for others since I am blind and need my wife to be home in order to tell me if the headphones are reset properly. If it does, you probably just save me about 200 bucks so thank you immensely. lol

I just tried the steps mentioned in the last two comments to be sure and they make no difference. I am going to guess that the two previous commenters actually have a different issue than the one widely reported here.

Apples lack of addressing this problem is sickening.. The product is faulty and should be fixed or replaced by warranty laws.

Take a few minutes and go into different sites and rate Powerbeats as low as you can. Shortly explain the problem. If many enough of us actually do it, apple would of course address this problem and fix it as soon as possible to not lose more customers.

I've been having the same problem this year. I thought it was because my beats were older so I bought a BRAND NEW pair. Now I'm having the same problem with the new pair. The right ear bud dies extremely quickly and the left one will still be at 98% charge with the case at 100% charge.

I gave up and just got the AirPods Pro over Black Friday. Needed new headphones anyways, couldn’t go wrong w some of the sale prices.

Also, has anybody noticed that our headphones are breaking right around the time their successors the beats fit pro launched😳😳😳😳