Apple CarPlay keeps disconnecting (2021)

Yes, and many of them share a common code base.

Most auto makers do not write their own software, they outsource it to a handful of vendors that users never know are in common.

If you feel it is your iPhone:

• Contact - Official Apple Support
• Feedback - iPhone - Apple

Have you contacted Pioneer? They are likely the ones who will need to fix their CarPlay implementation.

Hello, CarsonTuning!

After reviewing your post, it seems like you are having some significant issues with CarPlay. We definitely understand that when that feature is not working smoothly, it can be a concern and we'd love to help. Let’s start by reviewing this article: If you need help with CarPlay

Please let us know if you have follow-up questions, or if the issue remains unresolved. Have a great day!

Thanks for getting back with us, Nicholas_B2. At the moment, it does not look like your car is compatible with CarPlay, as you can see here: CarPlay: More than 600 models to choose from. If it was working previously, then no longer worked after an update, it would definitely be something the manufacturer would need to work on to restore compatibility. Not to worry though! We're sure Hyundai and Seednav will have another update available for you soon, so you can return to enjoying this feature.

Have a wonderful day!

I think I *maybe* found a solution to this. At least for my 2021 Santa Fe, CarPlay is only available wirelessly -- which entails establishing both a Bluetooth and WiFi connection to the vehicle. While trying to troubleshoot this, I was just looking at Bluetooth issues but once I went into the details of the WiFi network from within iOS, I saw that the Low-Data Mode toggle had automatically been enabled. For some reason, my iPhone saw the car network as a hotspot and was limiting the data transmission between them. Normally, when my CarPlay would lose connection, the UI on the Nav Screen would go black but I would still be able to hear audio coming through the sound system. Once I turned off Low-Data Mode, the UI returned to the screen and I haven't had any disconnection issues arise since -- though it's only been a week or so.

Here's a support article to help you locate this toggle and please let me know if this works for you!

https://support.apple.com/en-us/HT210596

Apple does not officially read these boards except to ensure compliance with the Terms of Use governing them.

These forums are intended for Apple users to help others solve their technical issues.

Apple publishes a specification detailing exactly how CarPlay works and reacts.

If electronics manufacturers do not properly follow the printed specs, there’s nothing Apple can do about it.

You can’t force others to write proper code.

Ultimately, Apple can’t make them do the right thing; only those companies’ customers can.

@dogcow-Moof So much for the 2022 Models having a fix. I'm experiencing the EXACT SAME ISSUES with my brand new Hyundai Palisade 2022 SEL which supports Wireless Car Play.

Wireless Carplay 2022 Hyundai Palisade - … - Apple Community

Don't know what this refers to but on previous post. None worked for me

• Toggle on Allow CarPlay While Locked in your iPhone’s CarPlay settings
• Reset the infotainment system
• Verify Siri is on or toggle Hey Siri off and back on
• Use a different USB port or cable (or both)
• Disable any Screen time restrictions on your iPhone
• Check that both WiFi and Bluetooth are enabled under Settings > WiFi and Settings > Bluetooth
• Toggle Bluetooth off and on or turn off Bluetooth entirely when in your vehicle
• Delete old Bluetooth connections no longer used
• Remove any vehicles from CarPlay settings that you no longer use or need
• Make sure that your iPhone has the latest version of iOS
• Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car’s manual for more information.
• Use official Apple Lightning cord

I received message from Genesis dealer … they have ordered new parts to replace existing and will remove my Apple CarPlay from my iPhone and install new when unit is replaced

1. Head Unit
2. USB Port
3. Wiring Harness

I received message from Genesis dealer … they have ordered new parts to replace existing and will remove my Apple CarPlay from my iPhone and install new when unit is replaced

1. Head Unit
2. USB Port
3. Wiring Harness

Goes into shop this week

I did not say all, but I can tell you I have had zero issues with CarPlay on vehicles from Toyota, Jeep and Nissan.

Believe me, I tried to get this issue to reproduce but it worked perfectly every time.

Note that many car makers outsource their in-car infotainment systems to various manufacturers so they don't have to deal with them.

For example:

• Hyundai Motor Group Selects NVIDIA DRIVE Infotainment and AI Platform for All Future Hyundai, Kia and Genesis Models

It can also vary by geographic location:

• Yandex Becomes Official Supplier of Infotainment Systems for Renault, Nissan, and AVTOVAZ/LADA in Russia
• Renault-Nissan-Mitsubishi and Google join forces on Next-Generation infotainment

I just bought a 2021 Hyundai Elentra and I have a wireless Apple car play. It keeps disconnecting every other day. I would have to reset my entire setting and reconnect again and if I am lucky it goes back on. I read a lot of complaints online and they say it’s an Apple issue. I am not here to blame anybody but both Apple and Hyundai have to come up with the solution. Since we pay over 1000$ for the phone and over 20000$ for the car. Thank you.

The same problem just occurs with my iPhone 12 Pro. My old iPhone XR and business iPhone XS are not affected. All the phones have iOS 14.7.1 installed.

Different original Apple USB A cables already tested. Didn’t help. The cable itself is well connected to both ports. 

It seems not to be a car manufacturers issue as many people describe this in different forums with different car brands.

I have a Mercedes C Class.

I am uploading a GIF regarding this issue as videos are not possible. There you can see it…slitghly touching the cable and then disconnected