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Apple CarPlay keeps disconnecting (2021)

Wireless CarPlay on my 2021 Hyundai i30 keeps disconnecting at random intervals. In addition to that, it also disconnects at one specific location during my morning commute to work without fail every morning. To me they seem like two different issues, even though they share the same outcome.

The audio unit issuer for Hyundai, Seednav, has already released an update regarding this concern and I have installed it in my car. Unfortunately the issue still remains the same. Recent communications with Seednav have resulted in the blame being pointed towards apple. Is there a fix in the making for this issue?


[Re-Titled by Moderator]

Posted on Mar 9, 2021 3:19 AM

Reply
320 replies

Apr 11, 2021 10:23 PM in response to mario49

Apple CarPlay problems has nothing to do with car manafacturers! My Brand new Kia uses automatic CarPlay as a selling point also has the same problem and this problem is across all brands of car! This is an Apple problem no one else’s , it even does it with the apple

lead plugged in.

this has to be sorted it’s dangerous to use.

im ready for a phone upgrade and I’ve had every Apple phone since the iPhone 4 but I won’t be upgrading to the iPhone 12 in a months time if this problem continues Ile buy a Samsung for the first time which have no such issues at all

Apr 28, 2021 6:26 PM in response to CarsonTuning

Just got a 2021 Elantra and have been experiencing this issue too. Its extremely frustrating when it is constantly disconnecting. It is also super dangerous when I have to manually reconnect every time it disconnects while driving since I need to use the maps. It's a brand new car but the system works like an old one. I hope the get around to resolve this issue since I paid good money to have these features.

Apr 30, 2021 12:15 AM in response to CarsonTuning

I have KIA Picanto MY21 purchased Aug 2020 I have the issue of Apple Carplay dropping out from new. Have returned to the delivering Dealer 6 times, the Dealer has installed two separate software updates, still no fix. I also have a KIA Seltos (that connects with cable only) with Apple Carplay have not had any issues. Have tried different iPhone same result. The drop outs are so random, I can get in the car and it will connect perfectly work perfectly then just drop out and you will receive an error message. Without any intervention it will reconnect perfectly I have not been able to find any environmental issues that effect it. I have taken the matter up with consumer affairs and written to KIA Australia.

May 1, 2021 10:15 AM in response to CarsonTuning

I got my Elantra 2021 yesterday and I am facing exactly the same issue. I called the dealership and they had no idea what’s going on. What’s strange is that when I did a test drive for other hyunda 2021 cars, the wireless carplay(phone projection) behaved the same way. I can certainly confirm this is an issue with apple because I tried connecting my friend’s android auto and that has been working fine. So I would like to request Apple to look into this matter. I am sure everyone with a brand new Hyundai car using an iPhone is facing this.

May 1, 2021 12:57 PM in response to wasifazam

That tells me it is a Hyundai issue if all of their products are having the issue. (Perhaps a big reason why Hyundai/Kia are switching vendors of their in-car entertainment systems starting in 2022.)


NVIDIA and Hyundai Motor Group today announced that the automaker’s entire lineup of Hyundai, Kia and Genesis models will come standard with NVIDIA DRIVE™ in-vehicle infotainment (IVI) systems starting in 2022. From entry-level to premium vehicles, these fleets will feature a rich, software-defined AI user experience that is perpetually updateable.

Hyundai Motor Group Selects NVIDIA DRIVE Infotainment and AI Platform for All Future Hyundai, Kia and Genesis Models


Were it Apple it wouldn't work in any car from any manufacturer, and that is not the case.

May 1, 2021 1:14 PM in response to wasifazam

Completely different software stacks, it's like asking why Apple Numbers works but Microsoft Excel breaks; it must be Apple's fault because they're both spreadsheets.


Other manufacturers that properly Apple's CarPlay API haven't had issues.


I'm sure Apple has investigated, but they aren't going to break iOS to make it work with Hyundai/Kia, and once the bug is identified only the automaker can fix it on whatever time schedule they deem worthy.


If it was as easy as Apple pulling a new Hyundai into their lab and diagnosing the issue, don't you think they would have done that? I know for a fact that's the exact procedure their CarPlay team follows to diagnose problems.


May 2, 2021 6:03 AM in response to CarsonTuning

The latest update from Apple (14.5) has given me enough proof to say that this is mostly an Apple issue rather than the manufacturers. Ever since my phone was updated to 14.5, the dropouts have reduced significantly. I managed to do a 3 hour journey today with maps and spotify running for the entire jorney without any issues.

Although it hasn't completely cured the problem, it seems like we are one step closer to the solution.

May 6, 2021 5:00 AM in response to Daviddaykin

Ive been having the same issues with carplay constantly dropping out, it keeps stopping my music and exiting the navigation which is highly dangerous when at a roundabout or motorway junction. This is on an aftermarket pioneer touchscreen head unit. Its been working fine for about 18months until the end of March/early April, this would indicate its an Apple issue

May 6, 2021 5:14 AM in response to Dan765

I thought it was fixed after updating to IOS 14.5.1 but yesterday it just blacked out 2/3 of the way on my journey. Nothing would make it reconnect and when I reached my destination I could see all functions were on the car screen except Apple CarPlay which was greyed out. My friend had the same issue on her Ford at exactly the same time of day. Android play was available. After rebooting my phone this morning it worked again.

May 6, 2021 7:49 AM in response to Mynewbaby

If it helps anyone, i have taken my Pioneer head unit out, cleaned it all up and changed the USB cable. Not the iphone one as I’d done this already, but there is a male USB to female USB lead that connects to the back of the unit and allows easy access to plug in any device. I have removed this and just plugged an Iphone lead directly into the unit and routed it through my dashboard to my phone holder. This appears to have solved the issues I was having, I will update you all if it stops working in the short term. Hope this helps someone as it had been driving me mad for weeks

Apple CarPlay keeps disconnecting (2021)

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