Apple CarPlay keeps disconnecting (2021)

I think I’ve figured it out. I was using a wired connection which stopped working on 13th September. I’ve recently discovered that 14.8 was installed on that date ( I have automatic updates set). This release was to do with security updates effecting usb connections. I have since bought a wireless adaptor and it works fine.

Hey Martin, won't work for some of us unfortunately. My model of i30 never had a wired option, which is why it never worked from the first day. Apple completely removed it from the CarPlay system sold in those cars, effectively removing it as a fallback option for us in that case.

Hi Ditchy

did you mean to say the I30 never had a wireless option?......it was the wired that stopped working I think because of the 14.8 usb security update?......It is very frustrating because I figure CarPlay could be a reason for buying a particular model. Apple either never thought of the impact or the car manufacturers failed to upgrade in tandem.

Well...... they finally lifted my restrictions to posting on this site. I have good news and bad. Genesis Corporate finally got involved and fixed my issues with CarPlay continually dropping the program but since I can not say anything detrimental I can not tell you what they and Apple had to do to get it to work.

But with all of the issues I am reading on the internet with the IOS 15 I am reluctant to download it at this time.

Hi

I would like to help and felt your frustration. Now I am not positive I have a solution and if not I will do my level best to find it.

A lot of people are having CarPlay issues.

here are several options you can try and I pray one of them works.

go to settings > music > EQ, Now play one song on your IPhone for about a minute NOT ON CARPLAY. Then go back to settings > music > EQ and turn the EQ off. Plug your phone in again and it should work.

‘’’if it doesn’t then you Reset your IPhone go to settings and reset settings following all the prompts, you may need to give your password for security reasons, follow the prompts.

If this doesn’t fix it then I will try to find another solution.

mu IPhone only works wireless in my husbands Toyota otherwise I can’t listen to music. I use an Apple plug and put it in the USB Port.

my Car has USB and CarPlay so I have two options my IPod or my IPhone. Hope this helps

‘’I have learned two Options.

‘’The First Option, Using your phone - Go to settings > music > EQ and turn on a choice of music, Play a song for about a minute but not on CarPlay—-on your phone. Then go back to settings > music > EQ and turn the EQ off. Plug your phone on and it should work.

If not your second Option. Is to reset back to factory settings. See if that will restore your phone go to settings and then General tap reset and and reset. all settings. Follow prompts.

hope that works

I's not sure what it does if you reset the entire phone to factory . My company pays for my phone and it has proprietary encrypted programs that they will not let me change. Will I loose all 50 apps and songs I have on my Phone?

Hello and thank for asking,

First, because you have an encrypted Company phone I would suggest you go to your IT department at your Company. You will need to find out what you can or can not do with the Company phone.

Second, If you want to pass this information on to your IT Department they can assist you. You can return settings to their defaults without erasing your content. If you want to save your settings , BACK up IPhone BEFORE returning them to their defaults.

Go to Settings > General > Transfer or Reset IPhone > Reset

Choose an Option

WARNING: if you choose the Erase all Content and Settings option, all of your content is remove.

Reset all Settings: All Settings - Including network,settings, the keyboard dictionary, the Home Screen layout, location settings, privacy settings, and Apple Pay Cards - are removed or reset to their defaults. No data or media are deleted.

Before you do anything I would suggest that yo contact a Senior Apple Support as this is a Company Phone

Hello again,

I would like to make a suggestion that you contact Apple Support, they may have information on that for you.

I am unable to assist you with this but I hope you do contact the experts.

Thank you and have a good day

fair enough but over and over you said it was not an apple issue and it is. I just assumed you worked for Apple as you seemed to know that Apple weren't responsible when in fact it turned out they were. Just don't be so definitive in your answers that all...

peace

You keep ignoring the several users who posted immediately before you did that their issues were solved by an update performed by their automaker.

Apple's fix does not mean the issue was theirs all along, just that, if the update fixed it for you, that your issue apparently was.

Note the release note mention does not mean iOS 15.0.2 fixed an issue for any user for whom the fix ended up being an update to their vehicle.

You are still obstinately ignoring all of the users whose issues were fixed by their automakers.

I will helpfully quote one for you:

Jennifgc wrote:

ISSSUE SOLVED

I went to a Hyundai dealership and they did a Nav system update and it completely fixed the issue

Further, you also assume the fix in 15.0.2 is a universal fix for everyone's issues.

Finally you claimed it was the last iOS 14 update that was "at fault" but it was released September 13, 2021 and you are quoting from a post I made in April.

I recently rented cars.. BMW… VW… Hyundai and I have a KIA. The CarPlay disconnects with all of them. I just purchased a 13 MAX PRO and it is worse than my X.

That one seemed to disconnect twice (maybe three times) then be fine. This one… repeatedly.

I am using a wire for my car (2018 model) and the rentals have been 2021’s. Too bad… and to be fair, it’s pretty dangerous especially IF one is using navigation.

1) Make sure you have iOS 15.0.2 installed

2) Check with your dealer as to whether there are any applicable updates to your entertainment system

Note bug fixes for 2022 models may be longer than usual in coming as the supplier of the entertainment systems has changed and is now nVidia.

If you feel using your phone is dangerous, power it off and put it away until you reach your destination.

If required, automakers offer their own navigation systems if needed, and certainly rental agencies offer them.

That will provide maximum safety in your situation.