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App store account said it was disabled and no longer lets me download anything

My grandma runs all out i phone accounts and bills, etc. Her credit card was the payment method on my phone. She had to file it for fraud because there was suspicious activity and her new one has not come in the mail yet. Once that happened my app store account said it was disabled and no longer lets me download anything, do i have to wait for her new one?



[Edited by Moderator]




Posted on Mar 16, 2021 11:29 AM

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Question marked as Top-ranking reply

Posted on Mar 16, 2021 12:46 PM

If your account got disabled because she filed for fraud it was because some of the charges she filed fraud for were on your account.


If your account is disabled in iTunes you will need to contact Apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

1 reply
Question marked as Top-ranking reply

Mar 16, 2021 12:46 PM in response to callie173

If your account got disabled because she filed for fraud it was because some of the charges she filed fraud for were on your account.


If your account is disabled in iTunes you will need to contact Apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

App store account said it was disabled and no longer lets me download anything

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