You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing heart rate during Workouts.

Recently my watch has stopped recording my heart rate during workouts. There is a blank area where the chart has been in the past it consistently states there is not enough data. Any suggestions on how to get this important feature back.

Apple Watch, watchOS 4

Posted on Mar 16, 2021 7:07 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2021 7:41 PM

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


Similar questions

1 reply
Question marked as Top-ranking reply

Mar 16, 2021 7:41 PM in response to BikinginID

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


Missing heart rate during Workouts.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.