When using Homepods to play sound from Apple TV, movies auto pause frequently

When using HomePods to play sound from Apple TV, movies auto pause frequently. If I disconnect the HomePods and just listen to the audio via the internal TV speakers, the problem goes away. I play movies via Amazon Prime, Netflix, etc.

The movie will be playing and the next thing you know, it stopped, the progress bar appears showing where you are in the movie and the only way to get it going again is to press play on the Apple TV remote or play on the iPhone Apple TV remote. During a 90 minute movie, this may happen between 20-50 times. A couple of times after the pause, the movie auto restarted but that doesn't seem to be the norm.

I have been using my 4th Gen Apple TV to watch movies via Amazon Prime, Netflix, etc for years without this issue. This has only started happening after recently buying a pair of HomePods and connecting them to my Apple TV.


Any suggestions?


HomePod

Posted on Mar 21, 2021 2:31 PM

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Question marked as Top-ranking reply

Posted on Mar 25, 2021 6:18 AM

Solved!


This turned out to be a very interesting issue that took three separate Apple Support Advisers and myself to solve. In the end it was a combination of experimentation and a flexible thought process that found the issue and solution. The Apple Senior Advisor and I had a very valuable phone conversation while we experimented with this.


During the initial HomePod set up, I paired them as a stereo pair and temporarily placed them on my TV stand just to the right and left of the edges of the TV frame as my TV's width pretty much took up the entire width of the stand, there was barely enough room for the HomePods but I knew this was just a temporary setup. I have a Samsung flat screen TV and a 4th Gen Apple TV.


While playing movies via Netflix or Amazon prime, the movie would randomly pause and I would have to restart it by pressing Play. Drove us nuts. Then sometimes the HomePod on the right would intermittently start playing Apple Music radio out of the blue and I don't have an Apple Music subscription, it would do this while the left HomePod was still playing the movie soundtrack.


The first step in the troubleshooting process was to unpair the two so they were no longer a linked stereo pair and do a factory reset and set them up again but this time as two individual HomePods and retest. In doing this I found that it was the HomePod that was placed on the right side of the TV that was causing the pausing issue, the left HomePod would not pause the movies. Ok, this was good in that now I could focus on what was unique about the right HomePod.


When the right HomePod was deactivated from playing the movie soundtrack but still plugged into power, it would default automatically to playing Apple Music and it was a radio station that it would play. The Apple Senior advisor asked me to physically swap the left and right HomePods just to see if it may have been a WiFi issue. I told him that the two HomePods were three feet apart from each other and both were within 10 feet of my wireless router with nothing but air between them. We both then thought that swapping them would have no affect but decided to do it just for kicks since we were getting very close to having to send that right HomePod in for diagnosis, which I did NOT want to do. If the issue also swapped, we would then suspect that I may have a defective HomePod and if it did not swap, we would start focusing elsewhere.


So I swapped them but in the process of swapping them, I also did not place them on the TV stand where they were, I placed them a foot or two away from the TV stand so in essence I did two changes instead of just one. Then we retested and the auto pausing stopped happening. I walked over to the right HomePod (that used to be the left one), picked it up and placed it on the right side of the TV stand while a movie was playing and it auto paused immediately. Subsequent testing like this proved that it was the placement next to the TV that was causing some sort of interference with the functionality of the HomePod, but only on the right side of the TV so there must be something inside the TV casing on that side, like an antenna, magnet, power supply, etc that was electromagnetically confusing the HomePod.


Its been a day now and a couple of movies later and all is well. Sorry for the long winded post but hope this helps others who might be searching for a solution to an issue like mine.



Similar questions

5 replies
Question marked as Top-ranking reply

Mar 25, 2021 6:18 AM in response to Bgnmarty

Solved!


This turned out to be a very interesting issue that took three separate Apple Support Advisers and myself to solve. In the end it was a combination of experimentation and a flexible thought process that found the issue and solution. The Apple Senior Advisor and I had a very valuable phone conversation while we experimented with this.


During the initial HomePod set up, I paired them as a stereo pair and temporarily placed them on my TV stand just to the right and left of the edges of the TV frame as my TV's width pretty much took up the entire width of the stand, there was barely enough room for the HomePods but I knew this was just a temporary setup. I have a Samsung flat screen TV and a 4th Gen Apple TV.


While playing movies via Netflix or Amazon prime, the movie would randomly pause and I would have to restart it by pressing Play. Drove us nuts. Then sometimes the HomePod on the right would intermittently start playing Apple Music radio out of the blue and I don't have an Apple Music subscription, it would do this while the left HomePod was still playing the movie soundtrack.


The first step in the troubleshooting process was to unpair the two so they were no longer a linked stereo pair and do a factory reset and set them up again but this time as two individual HomePods and retest. In doing this I found that it was the HomePod that was placed on the right side of the TV that was causing the pausing issue, the left HomePod would not pause the movies. Ok, this was good in that now I could focus on what was unique about the right HomePod.


When the right HomePod was deactivated from playing the movie soundtrack but still plugged into power, it would default automatically to playing Apple Music and it was a radio station that it would play. The Apple Senior advisor asked me to physically swap the left and right HomePods just to see if it may have been a WiFi issue. I told him that the two HomePods were three feet apart from each other and both were within 10 feet of my wireless router with nothing but air between them. We both then thought that swapping them would have no affect but decided to do it just for kicks since we were getting very close to having to send that right HomePod in for diagnosis, which I did NOT want to do. If the issue also swapped, we would then suspect that I may have a defective HomePod and if it did not swap, we would start focusing elsewhere.


So I swapped them but in the process of swapping them, I also did not place them on the TV stand where they were, I placed them a foot or two away from the TV stand so in essence I did two changes instead of just one. Then we retested and the auto pausing stopped happening. I walked over to the right HomePod (that used to be the left one), picked it up and placed it on the right side of the TV stand while a movie was playing and it auto paused immediately. Subsequent testing like this proved that it was the placement next to the TV that was causing some sort of interference with the functionality of the HomePod, but only on the right side of the TV so there must be something inside the TV casing on that side, like an antenna, magnet, power supply, etc that was electromagnetically confusing the HomePod.


Its been a day now and a couple of movies later and all is well. Sorry for the long winded post but hope this helps others who might be searching for a solution to an issue like mine.



Mar 22, 2021 9:58 AM in response to Bgnmarty

Hey there Bgnmarty,


We'd like to help get your Apple TV and HomePods working correctly while playing movies.


As this is occurring with different video apps, it does seem to be a more general issue. It's also good to know there are no issues when your HomePods are not being used and just your built-in TV speakers. These details to seem to point towards your HomePods as the cause.


We certainly want to rule out any possible causes:

  1. This link shows How to update your Apple TV.
  2. This other link shows how to Update HomePod.
  3. If you already tried the steps above, has a restart of all three devices been tried?
  4. Does this same issue occur if you use another device with your HomePods to play movies, other than your Apple TV?


Take care.

Mar 23, 2021 7:41 PM in response to CarlAVII

Thanks CarlAVII,

I did some testing today. I first rebooted/restarted the HomePods & Apple TV again. Then just listened to music for a while just to see if music would play uninterrupted, did that for a half hour without issue. I then played a movie on Netflix and it auto paused within the first two minutes. I switched the sound from the Apple TV/HomePod combo back to the TV's internal speakers and all was well.

I then played a movie via the app on my Apple TV from my cable provider, Spectrum. That movie played fine without any auto pausing though the timeline progress bar popped up every so often like it does on Netflix or Amazon Prime when it auto pauses. Then within a couple of seconds it disappears without any intervention from me but the movie kept on playing without issue.


So, I guess my next move is to contact Apple Support as you suggested as I am out of options.

Mar 22, 2021 12:17 PM in response to Bgnmarty

Hey Bgnmarty,


Great job on ruling those things out as possible causes! Yes, unplugging/plugging in your HomePods count as a restart.


You mentioned that you don't have any other devices to test with your HomePods. Would you have a friend or family member with a device to test? If not, that's ok.


The next step would be to get in touch with Apple Support here: Get Support


Have a good one!

Mar 22, 2021 11:38 AM in response to Joseph_S.

Hi Joseph,

Thanks for your reply. My HomePods are less than a week old and they were updated to the most recent level as part of setting them up and my Apple TV has been updated as well, to the latest released version. I have restarted the Apple TV which did not help and of course the TV gets turned off every day. I have unplugged both HomePods from power a few times, does this constitute a restart of the HomePods? None of my devices is showing that there is a newer software version available.


Per your suggestion #4, I don't have any other video device to use with the HomePods

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When using Homepods to play sound from Apple TV, movies auto pause frequently

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