Siri is not able to play my playlists any longer

Question

Siri is not able to play my playlists any longer

For the last few days, Siri is unable to play my playlists when I ask "Play my [Playlistname] playlist". Instead Siri decides to play some generic playlist with a name or topic which might have a similar name or theme, for example, if I ask Siri to play my "Forest" playlist, I get "Forest sounds now playing".

This happens for any playlist I try. I have an active Apple Music subscription, and this worked fine until a few days ago.

The problem occurs on both iPhone, iPad Pro and HomePod, all updated to the latest iOS/iPadOS. It still works on my Mac (updated to the latest MacOS) though.

[Edited by Moderator]

Posted on Mar 25, 2021 11:34 PM

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Answer 1

CarlAVII

Community Specialist

Mar 29, 2021 2:58 PM in response to JorgenSyvertsen

Thanks for keeping us up to speed on what you're encountering JorgenSyvertsen,

We can verify that Siri generally works as expected on devices running the latest versions if their respective software. Starting with your iPhone, try completing the following steps to help Siri recognize your voice:

Go to Settings.
Tap Siri & Search.
Turn off Listen for "Hey Siri," then turn it back on.
When the Set Up "Hey Siri" screen appears, tap Continue.
Say each command that you see on your screen.
Tap Done.

If this resolves the issue for you, complete the same steps on your iPad as well.

Next, test your original HomePod to see if it's now recognizing your requests. If not, use the steps on the following page to reset your HomePod. Reset HomePod.

Cheers!

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Answer 2

mingoslkd

Community Specialist

Mar 27, 2021 12:24 PM in response to JorgenSyvertsen

Hi there JorgenSyvertsen,

We understand you're having an issue with Siri playing the content you expect. If you haven't yet, try rephrasing your requests. For example "Play my playlist [playlist name]".

The following page offers some additional information on what you can do with Siri: What can I ask Siri?

We hope this helps!

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Answer 3

chjones

Level 1

10 points

Mar 30, 2021 8:07 AM in response to CarlAVII

There seems to be a plethora of similar problems. See also, for instance: https://discussions.apple.com/thread/252590554

Unfortunately, nobody seems to have posted a workaround other than manually browsing to library playlists and selecting the desired one.

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Answer 4

ryane77

Community Specialist

Mar 31, 2021 1:01 PM in response to JorgenSyvertsen

Hi again JorgenSyvertsen,

Thanks for taking the time to give those steps a try. From here, we suggest working with an Apple technical experts. They'll have the tools and resources needed to investigate and assist further.

Contact Apple Support.

Take care!

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Answer 5

Mar 28, 2021 10:41 PM in response to mingoslkd

Hi Mingoslkd,

Thank you for your reply!

I have tried different ways of rephrasing my requests, also "Play my playlist [playlist name]", but still with the same result. It seems like Siri cannot access my playlists and is therefore unable to identify what I am asking for. I purchased a HomePod mini during the weekend, and that one is able to find and play my playlists when requested. It is currently running the 14.3 version of the HomePod software, and I chose not to upgrade it to the latest version as I'm afraid that the functionality will cease to work if I do.

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Answer 6

Mar 30, 2021 1:32 AM in response to CarlAVII

Hi CarlAVII,

Thank you for your reply.

I followed the steps above on my iPhone, but after completing those steps, I still get the same behaviour where Siri will pick something which might be in a similar category, based on the name of the playlist I request. For instance, I have a playlist called "Adrenaline" in my library, and when I ask Siri to "Play my Adrenaline playlist", a playlist called "Pure workout" starts playing (which is not a playlist I have in my library).

After introducing the new HomePod mini to my ecosystem, this functionality has suddenly started to work again on my two older HomePods, but the problem still persists on my iPhone and iPad Pro.

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Siri is not able to play my playlists any longer

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