Can't reset security questions

Question

Level 1

4 points

Can't reset security questions

I need to access app store connect and apparently apple now requires two factor authentication for that. Unfortunately I can't remember the correct answers to my questions. I searched and found this page:

https://support.apple.com/en-us/HT201485

which led me to:

https://iforgot.apple.com/password/verify/appleid

but when I input my apple id I get:

Your request could not be completed because of an error. Try again later.

I tried browsing https://getsupport.apple.com/ and all it does is redirect me to the same page.

Does anyone know how to work around this issue?

Posted on Apr 1, 2021 8:04 AM

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Answer 1

hélio209 Author

Level 1

4 points

Apr 5, 2021 10:24 AM in response to hélio209

I attempted the iforgot.apple page today again and it didn't give me the request could not be completed error. I assume I previously made too many attempts which blocked me from trying to reset my questions. (poor feedback from Apple, by the way)

After inputting my Apple id I was asked a security question that, thankfully, I remembered the correct answer. And after that I managed to reset all questions and also add my phone number for 2 factor authentication.

That's it, problem solved and lesson learned: use your password manager to also save the answers to these questions!

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Answer 2

Eric Root

Level 10

685,257 points

Apr 1, 2021 8:23 AM in response to hélio209

Device or computer? Do you have access to another network where you can try?

If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

Based on multiple posts I have read, they will not help you recover the answers to your security questions.

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