MacBook Air M1 randomly shutting down

Same here. I've had the M1 for just over two weeks. It randomly shuts down when I:

• Plug in to my external monitor
• Awake the laptop while it's connected to the external monitor

Note: If I plug in the external monitor while the laptop lid is open, it doesn't restart. It only seems to happen when the lid is closed.

My external monitor is the Apple approved LG UltraFine 5k 27".

It's actually a very frustrating issue, especially given that it's happening with a monitor that had Apple's approval stamp.

Running on macOS Big Sur Version 11.6 (20G165)

I purchased the M1 last year and this issue has been consistently getting worst, not sure if it is hardware-related or software. Just for context, I purchased my M1 in Canada around Christmas last year, as a means of upgrading from my old MacBook Air.

It unexpectedly restarts, the screen goes to black and the bottom/mid-right side of the screen shows blocks of purple/pink and then restarts into the login screen. Every time I file the report and hope to see a patch/update, but has been over 9 months and the issue still exists.

Edit: this shutdown occurs regardless of what I'm doing, whether I'm using one app/multiple, whether I'm typing in Word or using a streaming service

i also have the new MacBook Pro 13' and its randomly restarting- i use a dongle as well and sometime without and it still happens- it does supply me an error- here the first part of it:

panic(cpu 0 caller 0xfffffe002bfbe5a8): GFX NMI FIQ - agx_power(5) - failed to transition to state 0 (_iopStatus=7)

RTKit: RTKit-1826.40.9.release - Client: not set

!UUID: a1000010-2140-1ed5-a178-80d201401ed5

Time: 0x00000018c8d419dd

Faulting task  5 Call Stack: 0xffffff8000040770 0xffffff800004029c 0xffffff80000400d8 0xffffff800003ffc0 0xffffff800003b4bc 0xffffff800000571c 0xffffff8000032f0c 0xffffff8000038fe0 000000000000000000

Chinook ASC Async error info: 

l2c_err_sts 0x10001bfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000

lsu_err_sts 000000000000000000, fed_err_sts 000000000000000000, mmu_err_sts 000000000000000000

Mailbox (0): (0)

 Inbox AKF_KIC_INBOX_CTRL = 0x0002dd01, AKF_KIC_MAILBOX_SET = 0x11111101

 Outbox AKF_AP_OUTBOX_CTRL = 0x00022201, AKF_AP_MAILBOX_SET = 0x00000000

i have taken it to the local agents here in SA and they re-installed the OS and its still doing it. I have no strange 3rd party Apps or SW and i use the basic MS-Office and standard stock SW- this is very disappointing as i was expecting a better experience. Can anyone shed some light on the type of error i am getting?

Thank you

I have same issue. I see pink screen sometimes and restarting when MacBook Air M1 connected to HP 27F by using Type C to HDMI Cable.

Just happened to me with nothing attached at all - it is definitely not the peripheral issue !

Hi again, tlangejr. That sounds like a great plan. We are glad to hear that you went all day without any issues too! One step closer to figuring this out. We'll be here when you are ready to proceed, after your testing.

Thanks again and take care!

I have the same problem and it scares me as well. I use external monitor and I use many bluetooth devices if that can be related since sometimes I have a problem with bluetooth. Bluetooth devices start lagging and then all disconnects. After a few seconds they start connecting back. Hopefully these both issues are not physical problems but just some system/software problem and hopefully fixes will be released soon.

I bought the M1 in March and had it connected to an external monitor, it would always just turn off. I got a new in April and there, it happened only every now and then. I could live with not having an external monitor, which i thought was the issue. Not after 2 months, I have nothing(!!) connected to the M1 and it just shutt off, pink screen and all that. It is terrible!!

Customer support is not really helping because I could only see if it is happening with the testing user account and re-install MacOS. Well, I know that it will just happen again. It happened before with a different M1, so it is obviously not "our fault" but the system's.

I just hope Apple can fix this problem with a new software update. Expensive computers should not have these issues.

I have the same issue. All that was connected on my Macbook Air is a wireless headset and a wireless Logitech mouse. This happened to me twice already after I updated the OS Big Sur 14.5. Please tell me what is the best thing to do- I only bought this a month ago!

Similar problem on MacBook Air M1 when using Apple Hub with a connected monitor. MacBook works without spaces, but at one point it just picks up and turns off. After starting, everything is fine again for several days and then it turns off again

It happened to me again! I already started forgetting about it and this time it was shut down without any external devices and even no bluetooth devices. I only connected my iPhone with Personal Hotspot. This is ridiculous having shut down during important call! Can anyone from support give any updates what is happening and will it be possible to fix somehow?