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javancal Author

Level 1

9 points

I lost my iphone in Mexico. How do a get a replacement sent here under the Robbery Insurance program

Posted on Apr 2, 2021 2:30 PM

Top-ranking reply

lobsterghost1

Level 10

149,934 points

Posted on Apr 2, 2021 2:46 PM

OK......did you buy AppleCare+ Theft and Loss with the phone from Apple directly?

I ask these things because you can't use the plan in Mexico to get a replacement phone. And Apple doesn't ship phone internationally. So, you'll need to contact the insurer (Asurion is Apple's insurer) to file a claim, but it's unlikely they'll ship a phone to you in Mexico. You may need to wait until your back home in California.

See this link --> File an iPhone Theft and Loss Claim - Official Apple Support

This only applies if you purchased AppleCare+ Theft and Loss. If you only purchased AppleCare+ theft and loss is not covered.

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I lost my iphone in Mexico. How do a get a replacement sent here under the Robbery Insurance program

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