ICloud Mail is Slow

Hi, There is a fix. If you get up at 4am to do your emails all will be ok. Just waiting on the new Apple update for pm and all will be ok. Just setting the alarm now!!!! ps. no admission from Apple that there is any problem-joke!!!

Things haven’t changed at all for me. I have been using Apple’s Mail for about 20 years and have never had a problem like this.

Also as a long-time user, I’ve never known Apple to be “up front” with issues like this. It’s bad for their image.

Yep, dealing with the same thing. Super slow across all devices / connections. Been like this for a couple of weeks! Been with Apple mail since me.com and this is the longest I’ve had an issue. So frustrating!

Ugh, my Apple (me.com) email is absolutely unusable, and it appears I am not alone. I archived a third of my emails, and that did nothing. Clearly there is an Apple issue, and it is very disappointing.

Mail sent to myself is now slow to arrive.

Some messages sent by others, now appear to be slow to arrive, as they eventually show up in the inbox, long after I have viewed and/or read messages in the 'Inbox', that were sent either earlier or later. 

Some messages that are now sent by other senders, the body of message slow to render. 

Messages that are now deleted from server on any particular device, are not being deleted from the server on other devices.

Some messages are now arriving with incomplete and/or scrambled text, which may/may not eventually render correctly. 

Legit messages are now ending up in 'Junk'. Even messages from senders that I previously received messages from. Also, when messages from certain senders that arrive in the 'Junk' folder, and are marked as 'Not Junk', new messages from the very same sender, end up in the 'Junk' folder. This happens quite a few times with messages sent from 'Progressive' sites. 

Just wanted to chime in that i'm now experiencing this as well, across multiple devices, both via app and iCloud. It started this morning, my mail app on my phone looked exactly like the video on page one of this thread. Assumed it was just the phone, restarted, no joy. The noticed that the same behavior was exhibited on my MacBook pro. Excruciatingly slow. So, to troubleshoot, logged into iCloud to make sure it wasn't app or hardware. Same thing. My iCloud mail is almost unbearable, taking nearly a full minute to display a message. This all just started today, everything was fine last night. Very frustrating, basically unusable at this point.

Same thing here, I have multiple devices and they are all EXTREMELY slow to show any of my iCloud email. It is especially slow using the web browser (which I do often just to "check in" when I am away from my main laptop). Seriously, get these servers sped up, Apple!

Ken, what did you do to fix the problem?

Having the same issue as you guys. Spent 2 hours with Apple technical support last night and an hour today. No fix. An "engineer" will be calling me over the next few days!

Yup. Me too. Mine had been fine til about 6/2. Clearly this is a server(s) problem!! The "time of day" element certainly confirms that. And, to add insult to injury, I've been unable to get any kind of phone/chat/email (pffft) support. This is not the kind of problem that *should* be difficult for Apple admins to track & rectify -- I'm not convinced that they're even listening.

I just timed 4 emails as to how long they took to load. One took 25 seconds, the next 45 seconds, the next 97 seconds, and the forth one 43. And, unfortunately, they remain unread on my other two devices.

I was able to get one support person to file a “complaint” with the engineering team, but the next person told me that up to 30s is considered normal. As a web developer we say that anything over 500ms is unacceptable so…

I'm in California, and at about 6:45 pm PDT when I clicked on the email with your message, it took about 90 seconds for it to load, but now everything seems to be loading quickly.

But it's not just the slowness that worries me; it's that my iCloud mail is not syncing with my 3 devices (phone, iMac, and laptop). Do you think the engineers are aware of that issue, as well? I sure hope so!

Great! Last night by about 9:00 pm PDT, I had deleted or read everything in my iCloud mailbox on my laptop, but I still had 197 emails in my iCloud box on my iPhone. Suddenly those emails started disappearing (as read or deleted), so I was happy that something clearly had happened on Apple's end of things.

But I just woke up at 7:30 am PDT, and found 56 new emails on my iPhone but NONE on my laptop (I haven't checked my iMac, as I'm too lazy to go upstairs before coffee). And I just clicked on an already-read email on my laptop from yesterday, and it's taking forever to load again—it's been over two minutes, and it still is loading. I guess it's not entirely fixed yet--but I'm optimistic, since some things improved!

The email notification for your post came in faster than it has been and only took 20 seconds to load. That’s a little improvement. About an hour ago I sent myself an email and it took 3 minutes to arrive.

Papjo -- Massive thanks (& congratulations!!) for getting through to Apple engineering, & getting them to deal with the problem!!

I have never worked for Apple, & don't claim to have insider information about exactly how their server system works; however, I've worked on similar high-availability systems. It has been excruciating to be able to "see through" the assorted symptoms, & not be able to get past the first-level support people.