M1 MacBook LCD Crack

Buenas noches:

Me acabó de enterar de este post por una usuaria que supo de mi comentario:

El día miercoles 9 de junio del presente, al llegar a mi oficina, abro mi MacBook Air M1 comprado en el mes de enero de 2021, y sorpresivamente veo una grieta en la pantalla costado izquierdo, lo que provocó que se viera en negro y con algo de interferencias en la parte inferior de forma horizontal.

No tengo explicación para lo sucedido, más aún cuando la pantalla externamente se encuentra intacta, y el cuerpo del Mac también.

Es un gasto bastante alto para que no den una respuesta adecuada, lo peor de toda la situación es que me dicen que el arreglo vale casi 500.000 pesos chilenos!!

Por necesidad laboral, tuve que comprarme otro mientras veo la forma en que puedo solucionar y por último obtener algo del gasto que efectué!!!

Espero poder obtener respuestas! pero la situación se está tornando bastante grave según pude leer.

I have noticed that also with a MacBook I purchased in October 2020 ( 13inch MacBook Pro). I have the same issue you mentioned, however apple wants to charge $918.00 for the repair. I am not a first time MacBook owner ( this is my second laptop after having my first laptop for 9 years with no issues !). The support staff at the apple store will find a thousand and one reasons to blame the consumer, despite me explaining there is no point of impact for me to have caused this damage. And even if I were to pay for the ridiculous amount to fix the screen, who is to stay that it won't happen again? Sad really..I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after. I hope apple stands by their products and takes accountability. Its unethical to charge consumers thousands of dollars with products that are not durable !

I too am victim to this! I love my MacBook, its my third one, first one I used for over 9 years never a problem. My current book started with a horizontal line through the center with the upper half an appearance of being set back. Called apple support have an appointment Tuesday the 24th August at my local Apple. Closed my lid that night, next morning there were cracks in the screen on the center right side! I'm expecting an issue with this, as I'm sure they are going to say I caused it! There seem to be many with this issue. Purchased mine in April 2021. We shall see, I'm hoping it goes well, as does everyone else, BUT!!!!

Not really sure why you're chiming in on this issue unless you've gone through this yourself. The issue we are all experiencing is clearly not in the column of a tire print over the computer from being dropped in the street. When you have a brand new computer and you touch the screen and it cracks - THERE IS A DESIGN FLAW. It's pretty clear that everyone here that has posted are long time Mac users and what we have experienced is highly unusual. Additionally, please stop spreading misinformation as evidenced by my update, apple's 1 year warranty DID cover this issue.

Interesting whenever there is a common problem, same guy jumps out and defend apple. I have the same problem with my Macbook air screen. I was in shock when I saw the defect out of nowhere. Then I did some search online and find many people have the same problem.. pretty much like the butterfly keyboard case..I will see what they say in apple store tomorrow.

I have the exact same issue!

Macbook Pro 16 2019. Suddenly I had a small crack close to the hinge for no obvious reason.

I saw there is a class action going on in the US regarding the M1 line but no one is talking about the 2019 intel Pros.

Isn't it basically the same design?

Anyone get this fixed at an unauthorized repair shop? It's looking like it would cost me a few hundred less than going with Apple. I do have 3 months left of the limited warranty. Does going to an unauthorized shop void the warranty? But at this point, would it be worth the savings?

hopefully you’ll be ok- posted on here as Apple deny it’s their issue but clearly a number of people all getting caught out with the same fault so hoping that helps prove an issue

Design Flaw.

I had this problem as well. I opened my new macbook pro (only used it for a week) and the display was cracked! Apple is claiming its considered to be accidental damage. Ridiculous.

Same thing here. Had the Mac Air M1 6 days - on the desk I where I had transferred the data from my old computer. Shut the lid for the night, and next morning opened it to a cracked screen. We will see how they treat me.

Commercial products, their warranties, and their extended warranties work in a predictable way.

Warrant-able implies, but does not guarantee, High Quality:

Commercial product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

I do not speak for Apple, Inc.

I do not work for Apple, Inc.

I do not receive any compensation from Apple for anything.

The exact same thing happened to me! My new M1 sat on my desk and spontaneously cracked on the bottom left corner of the screen. I am so disappointed, especially since I am a student and I have been saving up for a new MacBook for years. It is shocking that Apple claims to not know about this problem!!

I bought my M1 MBP in November 2020 and I now have multicoloured vertical lines (1.5 inches thick) on the left side of my screen! There's also thin horizontal lines at the bottom that are flickering. Don't know how this has happened. It's been there for days now, and I've tried so many tips I've seen/read online. Nothing works.

I contacted Apple, and so far have set up to mail away. But I don't have AC+, just the limited warranty. Their turnaround time is 2-3 weeks, and they said it could cost me $920 if they find accidental damage! I've had Mac and MacBook in the past for over 20 years, never had this issue before! I did find a repair shop who can do it for $700, but that is still excessive.

Has anyone gone to get Apple to fix theirs screens? Was it covered by the limited warranty?

Hopefully better than they treated my nephew. But if enough people with the same issue post here we might force them to have to listen and take responsibility… here’s hoping