M1 MacBook LCD Crack

How did you get on with Apple?

Out of curiosity did you guys have a screen protector installed ?

No, just a hard case on the outside.

have you had the same thing happen?

It hasn’t happened yet. But I do have a screen protector installed. I’m wondering if that’s playing a role in keeping the screen intact.

So that makes it a "Design Flaw" or a $3,000 piece of junk, with a screen that I am now afraid to touch or attempt to clean.

Awesome! Let me know how it goes. Hoping the best for you.

If you have AppleCare PLUS still in effect, replacing the screen costs only a US$99 co-pay.

May I ask what was the result with the credit card company? I'm just going through it now and wonder if I should;d call mine?

This happened to me too. Now they are asking me to pay 730$ to have it replaced. Im in Australia 😔

the glass was NOT cracked, I don’t recall saying it spontaneously happened, something was probably there, I don’t doubt that. This is my third MB, I treat them all the same, I’ve never had this happen before. This thing is fragile if it took something not obviously visible. I would have noticed it before closing. I have worked in aerospace manufacturing for 36 years, I have built and soldered fragile equipment, I’m not a ******* idiot, I know how to handle equipment much more sensitive than this. If this broke this easily it’s a design flaw, trying to make it too slim and light. The laptop I’m typing this on is a 2009 MB! Never an issue and I had it in the field with me. Maybe give someone who isn’t with Apple at least the benefit of the doubt. I do understand what you are sayin, I’ve had to write up repairs for aircraft fuel pumps and I knew the difference between mishandling and design flaw, this is a design flaw! The thumb print you see is from the tech at Apple. 570 dollars this cost me! I’m retired and on a limited income to pay this on a 3 month old laptop. Yes I’m a little ******

[Edited by Moderator]

You need to look at this from the other direction.

Apple employees are presented with MacBooks with cracked screens every day. When faced with the enormous cost, Owners, almost without exception, have "No Idea how anything could have damaged the screen." Some of these computers have such obvious abuse symptoms such as tire-prints on them after being run over by a car.

The standard policy is "Damage to glass is not a defect covered by Apple warranty against defects in materials or workmanship."

This sort of damage does not generally happen spontaneously. If you want a different answer, you must contact someone at Apple at a much higher pay-grade to make an exception for your specific case. You can start with the store manager, but they have already heard the same story from several irate users this week.

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If you made the decision to NOT pay for the AppleCare PLUS extended warranty, you made the decision to bear the cost of repairs during the extended warranty period yourself.

The display in recent MacBook Pro models is now one single Unit, and glass issues are indistinguishable from display issues.

The display consists of a piece of glass facing the User with the electronics to make colored pixels light up essentially "Printed" on the reverse side.

It is only officially a design flaw if Apple says it is (which they have done, and issued recalls for other items in the past) or a court of competent jurisdiction rules it is a design flaw.

Save your receipts. If they later issue a recall, they will reimburse you for the repair.

As far as Apple is concerned is! If I wanted it repaired I had to pay 570 dollars up front! It was acting up prior to those cracks, I called support on Saturday 8/21/21, finished using it for the day, closed it, when I opened it Sunday I noticed the cracks. I never said I didn’t cause it, I said I don’t know how it happened. I already had an appointment with the Genius Bar for Tuesday the 24th. I again called support on Monday the 23rd to report this. Like I have previously stated this is my third MB pro, I have never had an issue, except with the butterfly keyboard, and that was one key which I fixed myself. I love these machines, especially the M1. I do plan on continuing to buy them in the future. In my opinion I think it has been made too thin and light! If it breaks this easily something is wrong.

Did Apple resolve your issue with your MacBook Pro?