M1 MacBook LCD Crack

Hello everyone! This is my first post on the Apple Community Forum. I want to try and gain as much insight as possible, as I believe there to be a growing issue with the latest M1 MacBooks that needs urgent highlighting. Recently, my MacBook Pro was sat on my laptop stand in my home office. It’s just me at home and the desk space is clear. I was working on some documents when I took a short break. When I returned, my display now had vertical and horizontal lines going through it. I gasped in shock because only a few minutes ago it was absolutely fine. I’d like to point out that the MacBook was not overheated (if you own an M1 Mac, you’ll know it’s near impossible to even get the fans spinning on this thing). It’s never left my home, and never been anywhere other than on my desk (so no opportunity to take a few bumps or knocks in a bag etc). I am also extremely careful with all things, particularly my tech. The outer body and glass screen is in perfect condition and so the crack in the LCD is completely unexplainable. I’ve taken the MacBook to my local Apple Store where a Specialist told me straight away it was a pressure crack and it won’t be covered under warranty and I should pay around £600 to repair it and that I should of purchased AppleCare+. If I could just pull out £600, I would but the thing is, it’s taken me 2 years as a student to save money to even purchase the MacBook. The Specialist then proceeded to repeatedly press his thumb on the display which made more vertical lines appear (this made me really unhappy) and possibly even make the crack worse. Admittedly, I should’ve purchased AC+, and it was on my radar, but I’d forgotten and before I knew it I was 21 days over the 60 day purchase period. However, something like this shouldn’t just happen randomly and the automatic response shouldn’t be “You should’ve purchased AC+“ — it almost feels to me that they just know their products are not as durable as they once were. Nonetheless, a couple of Google and Twitter searches and I’m now discovering a number of people with the same problem as me and yet Apple have stated they aren’t familiar with one single case. So please, if you have had this issue or know someone that has, please leave a reply!

MacBook Pro (2020 and later)

Posted on Apr 20, 2021 2:07 AM

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Posted on Apr 20, 2021 2:35 AM

The store is always going to assume it's a pressure crack because 99% of the time it is. Your next step is to contact Apple and talk to their customer relations and dispute that assertion indicating what you say happened. There have definitely been cases where no point of impact could be found and it was handled as a material defect under the warranty.

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M1 MacBook LCD Crack

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