My iPhone won’t let me log into Snapchat

Hello, i have a problem with my snapchat account is that everytime i try logging in from this specific phone, my account gets automatically locked but if i try logging in from any other device, like my old iphone for example, it works perfectly fine so what is the problem with my phone? Why won’t it let me log into snapchat? And im sure that i didnt install any third party apps or anything else.


[Re-Titled by Moderator]

Posted on Apr 25, 2021 8:39 AM

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Question marked as Apple recommended

Then it's not your phone. It's the app and they need to help you fix it.


Are you by any chance using a VPN on your phone? I have seen reports that you may not be able to log into your Snapchat account from a device on a VPN.

Posted on Apr 25, 2021 12:34 PM

11 replies
Question marked as Helpful

Jun 17, 2021 4:28 AM in response to nourhanyf

Hi, I am having the exact same problem. I have messaged snap chat support numerous times, reset phone to factory settings just incase but the issue is still happening. I can log in on other devices but not my iPhone 12 it’s as if there is a block on the phone to something. Did you have any luck with being able to use the snap chat again?

Question marked as Helpful

May 19, 2021 9:25 PM in response to lobsterghost1

My snapchat account keeps getting locked out on my iphone 7 .If I log in on another phone which is my parents iphone 7 .it has no issue. It only logs me out and locks my account on my personal phone. This just started 2 days ago. I did not install any third party apps or do any spam. It somehow is related to my phone since it only happens on my phone. I tried to clearing and deleting my phone and starting over but it still does the same thing. Thanks for any help.

Question marked as Helpful

Apr 25, 2021 1:28 PM in response to nourhanyf

OK.....Try this:


Put your finger on the app until the dialog box appears and tap Remove App.


This will delete the app.


Then go to the App Store App and look for Snapchat and you'll see it with a cloud icon next to it. Tap the cloud icon and the app will redownload to your phone. See if you can sign into it now.

230 replies
Question marked as Helpful

Apr 25, 2021 1:28 PM in response to nourhanyf

OK.....Try this:


Put your finger on the app until the dialog box appears and tap Remove App.


This will delete the app.


Then go to the App Store App and look for Snapchat and you'll see it with a cloud icon next to it. Tap the cloud icon and the app will redownload to your phone. See if you can sign into it now.

Question marked as Helpful

May 19, 2021 9:25 PM in response to lobsterghost1

My snapchat account keeps getting locked out on my iphone 7 .If I log in on another phone which is my parents iphone 7 .it has no issue. It only logs me out and locks my account on my personal phone. This just started 2 days ago. I did not install any third party apps or do any spam. It somehow is related to my phone since it only happens on my phone. I tried to clearing and deleting my phone and starting over but it still does the same thing. Thanks for any help.

Question marked as Helpful

Jun 17, 2021 4:28 AM in response to nourhanyf

Hi, I am having the exact same problem. I have messaged snap chat support numerous times, reset phone to factory settings just incase but the issue is still happening. I can log in on other devices but not my iPhone 12 it’s as if there is a block on the phone to something. Did you have any luck with being able to use the snap chat again?

My iPhone won’t let me log into Snapchat

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