iTunes Extras not working properly for HD movies

Hello,

I am using Windows 10 on PC with the latest updates and the most recent version of iTunes.

I don't know how long this has been happening, but every time I try to play an HD movie on iTunes and it opens up the iTunes Extras menu, I can't get the movie to play after that. I press Play, but then iTunes freezes. There's no other way to play the movie. Another detail I noticed is that while I am able to click on the different links on the Extras menu, I cannot watch any of the feature clips either -- it freezes for those, too. My computer is able to play HD content, though, because I have TV shows in HD that play just fine, so I suspect the Extras menu to be the problem.

My questions are:

1. Are we able to delete the Extras features?
2. Is there a way to disable the Extras feature?
3. Is it possible to skip the Extras menu and go straight to the movie?

Some attempts I've tried to fix this were:

1. I tried disconnecting from the internet to skip the Extras feature, but then when I tried playing the movie, everything would freeze and I would have to use Task Manager to end iTunes.
2. I tried Creating a New Library on iTunes and adding the movies, but I still faced the same problem.
3. I have deleted the movie from my library and hard drive, re-downloaded the HD movie, but it didn't work.
4. I have also tried to just download the SD version of the movie, but when I pressed play, it would still bring me to the Extras menu.

All I want is to watch HD movies without accessing the Extras menu/features.

Thank you.