unwanted Pop up window

Question

Level 1

8 points

unwanted Pop up window

I updated my iMac to mac OS Catalina V 10.15.7 and when I open up Chrome I receive a pop up window advising me that "My computer is low on memory" and that I should close come applicatons to free up memory, but all I have open is my browser. I have computer experience and am not able to solve this problem malware.

Please help

Jon

iMac 21.5″, macOS 10.15

Posted on Apr 27, 2021 12:49 PM

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Answer 1

Top-ranking reply

Jack-19

Level 8

46,188 points

Apr 27, 2021 2:05 PM in response to unikorned

Notes:

You have lots of adware. Please get the free version of Malwarebytes for Mac to scan: https://www.malwarebytes.com/mac/.
Please follow the EtreCheck steps to remove the orphan files to clean up.

Cheers,

Jack

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Answer 2

Jack-19

Level 8

46,188 points

Apr 27, 2021 12:53 PM in response to unikorned

Hi unikorned,

I believe we need to proceed with an EtreCheck report. EtreCheck is a useful app to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities.
Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.

Cheers,

Jack

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