Paint chipping on my IPhone 12 (Blue)

I have the same dilemma. The apple support for Philippines told me that it CAN be covered since iphone 13 is still new and I noticed the paint chipping after just 8 weeks. She told me to go to an authorized store for it to be checked and possible solution is replacement of lens frame. I decided not to push through since I know it will take weeks or months. I also thought that the problem might reoccur since the problem is on the paint and aluminum material used for the phone.

i have been using 12 Blue from past one year and i have took this issue to apple care they say that it is cosmetic issue and doest not cover in warrant scheme. Its very disappointing for me i have been apple customer from decade but never faced such experience with apple service. Now apple sales are increasing so they are neglecting customers. They should recall all iphone 12 batch phones and give new replacement. We are paying for their mistakes and behaving like innocents.

Hi, i purchased my IPhone 12 last year. i started noticing paint chipping off near my camera lens and it bothered me alot cause its a costly phone and this shouldn't happen. At first it was just a dot now it's worse and i don't know how or who to contact to get this fixed. We pay a hefty huge amount for these phone's and this shouldn't happen! Apple should be ashamed of such low quality paint job.Does anyone else have this problem with their new IPhone?

Any update on what the Apple care product engineer said? Any solution? This is happening to my iPhone 13 after less than 4 months. I’m very careful with my phone and this is so unacceptable for such an expensive product.

This is unacceptable that Apple hasn’t said anything, imagine buying a new car and less then a year into owning it the paint starts chipping? There’s obviously an issue with manufacturing/paint that Apple doesn’t want to acknowledge. My wife is still using an 11 pro that has none of the issues I’m having with my 12.

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i am facing the same issue and apparently Apple provides no solution for this. I contacted the customer care and service centre they clearly said cosmetic damage is not what they fix.

This is really frustrating as this is a major issue with iPhone 12 and apple is not paying heed to it. We pay hefty premium for their products and they deliver a poor paint job and when we want to invoke our right they outright don’t care.

Apple made out this way on purpose. It’s so people keep buying new phones. I know this for a fact. Because my cheap 20 dollars flashlight has been dropped and kicked and abused at work and not a single scratch on the paint.

there really is no excuse for a phone that costs almost 1500 dollars.

CAN WE GET SOME KIND OF RESPONSE APPLE!!! We’re paying a premium for your hardware with the idea that it’s worth the price tag!! Our devices paint are chipping within less then a year due to obvious defects and in your manufacturing process!!!

DO SOMETHING!!!!

Guys. Stop buying painted phones. My iPhone XS. 3 years old is still in mint condition and I never used a case or screen protector.

unfortunately the new iPhone are easier to scratch the screen too. So I’m staying away as long as I can.

Hi. It's not even 6months since I purchased iPhone 12 and have been extremely carefull with the use but The color around the camera has started to wear off. And the service centres say that warranty cannot be claimed for cosmetic damage. I have been in contact with many of the customer care executive and been visiting many centres day in and day out to rectify the same but sadly haven't got it resolved.it also shocked by the way how a valued customer is been addressed! Seems like Apple does not care about their customers after their product has been sold. Such a SHAME!!! I am extremely saddened by the quality of service apple is providing to a regular customer like me.

I am amazed that people are still buying painted phones. Apple will always be apple and phones are made to scratch so you buy the new model. It’sa smart business. That’s why they keep introducing new colours, all painted. People should know they should buy the white one.

After 5 months usage of my Iphone12 showing the same paint issue on the camera lens ring. Now it is getting worse day by day. It is very painful after spending a significant amount of money for this phone and not getting the paint quality with that money. We are all love to maintain our phone like a brand new and without any fault from our side it is now looks like an old phone.

I bought iPhone 13 6months back . Initially I saw a small dot like white colour on my iphone 13’s camera ring I thought it was some sort of dust . But I wasn’t, the paint was chipping off then after few weeks the more amount of paint were chipping automatically . Why is it like this ? Why apple is not giving a response to it? I am disappointed at this. Paying a huge amount for this kinda flagship phones and if this is the condition how can we trust these brands. And I wonder why apple uses cheap quality materials.

I imagine that they resort to this cheap paint to cut costs of course, however I do wish that the paint shared the same quality that proves such as the iPhone 11 and older had. I have an iPhone 12 mini and I have the same issue. While it doesn’t bother me that much because I have a case (and I’ll probably just go and buy a new phone just because) I think it is certain an issue that needs to be addressed soon.

i Bought an iPhone 13 just 2 months ago and now the paint near the camera is chipped I hope that apple can help us with this. Cause the paint chipping after just 2 months of average use is just sad. If the paint would chip after a year or two it would have been ok but now it’s a problem and Apple needs to look into it