Hi guys,
In March last year, I updated my first iphone 7 to IOS13.4.?? (not exactly remember now), then what happened was my phone passed away. the phone couldn't be restarted due to "The iPhone “iPhone” could not be updated. An unknown error occurred (9)." I talked to Apple Customer service about the people for an hour. nothing resolved at all. what She recommended me wait until battery ran out. then try it again.
Visited apple store to get support. unfortunately they could do nothing due to unknown hardware or memory failure. they didn't seem looked an engineer. their knowledge was no better than community users.
In end, I had to buy the second iphone 7. now I have this issue after IOS 14.5.1 installed.
I feel so negative that apple can do anything on this even if you call them.