Screw fell off of Bottom of Macbook Air

Shaner808 Said:

"Screw fell off of Bottom of Macbook Air: [...]Where I live Covid vaccines are not rolled out yet so would like to avoid going in to Genius Bar."

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Perform a Chat Session:

Keep selecting topics until you get to one that reads "Chat"

Setting Up the Chat Session:

1. Go to: getsupport.apple.com
2. Continue: selecting items, until you get a chat option.
3. Proceed from there as Necessary

Well, you will need to take it to either the Genius Bar or to an authorized service provider. Even if the warranty has expired, there should not be a big charge for replacing one little screw. And, Apple has lots of safety measures in place including limiting customers in store, appointments only, etc.

A screw having fallen out of the bottom does not necessitate screen sharing; there is no way to get a screw back in except replacing it. And that cannot be done by screen sharing.

Do contact Apple support by using the link in the upper right corner of this page; tell them there is a loose screw, and ask to make an appointment.

Shaner808 Said:

"Screw fell off of Bottom of Macbook Air: There had been a loose screw since I purchased my laptop.[...]"

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Screensharing with the Apple Rep:

Screenshare the screen of your iPhone and then open the Photos app. By screensharing the Apple Rep will see this firsthand from your perspective. See if you can perform this while chatting with the Apple Rep. I've done so, but hovering my device over the iSight of the Mac. So, if you have a second Mac, however this Mac giving you this issue, over the iSight camera of the other Mac. Just be careful while performing this hovering.

Learn more at these links: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tips
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tips