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User profile for user: Qenut
Qenut Author
User level: Level 1
4 points

Updating Payment Information

I am unable to update my payment method. The message is: "Invalid Payment Method: Your payment method cannot be processed right now. Try again later."



My new debit card is from the same bank as the expired one. I have tried to edit the old card and then add a new card on all of my devices. On my iPhone I get a message that "iTunes is unable to process the purchases at this time. Please try again."


Can someone help? Would it help if I signed out of iCloud and signed back in?


Thanks in advance.

iPhone 12, iOS 14

Posted on May 19, 2021 4:47 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Posted on May 19, 2021 6:38 AM

Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?


Try adding the new card, and then promote it to the primary payment method to see if you can remove the old card.


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.         

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

May 19, 2021 6:38 AM in response to Qenut

Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?


Try adding the new card, and then promote it to the primary payment method to see if you can remove the old card.


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.         

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Updating Payment Information

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