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Apple TV 4K 2021 shows only HD video from all apps instead of 4K or UHD

I bought the most recent Apple TV 4K 2021 but to my disappointment, when I plugged it in all my video content from apps like amazon prime and Netflix is showing only in HD. Note that I also have the 2017 4K apple TV and when I plug it to the same HDMI port, it displays in 4K as expected on my TV.


I verified that the 2017 apple TV with the same HDMI cable/port and video settings shows 4K but somehow the new 2021 apple TV 4K displays video only in HD.


Literally, nothing is changed in terms of TV hardware, software, cables, ios video settings, just the apple TV hardware from 2021 which has a bug where it can play video only in HD though it is advertised as 4K hardware. See the pictures attached below so you know exactly what I am talking about.


How can I enable 4K on the new 2021 Apple TV? If not, I guess I just have to return the device.


Posted on May 21, 2021 4:29 PM

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Posted on May 26, 2021 6:01 AM

I have been dealing with this issue since Monday. I swapped in the new AppleTV 4K on my LG OLED for the previous gen on Friday, but I didn't notice the issue right away because I only watched AppleTV+, iTunes purchased content and Disney+ until Monday. Monday evening I went to watch the last episode of "Jupiter's Legacy" on Netflix and one screen had some pretty obscure dialog. I went to turn on the subtitles via the pull down menu so that I could play with the new "circular scrubbing" by rewinding and I saw that there was just an HD badge in the info pane instead of the Dolby Vision badge I was expecting.


Since then I have played with all of the settings on the AppleTV to get this "fixed" but with no positive results. I finally started testing a theory that the AppleTV is actually playing the 4K stream, just the badge isn't right because the stream still looked good to me and because the TV flashes up either the Dolby Vision or HDR label when the stream starts from Netflix or Prime even though the info pulldown only shows HD and no mention of HDR or DV. Because the AppleTV upscales to 4K, my TV always reports 4K even if it is a title that is only available in 1080p. So I switched the max resolution on the AppleTV to 1080p and when I did that the TV of course only reports 1080p, but the Netfilx app shows only an HD badge on the title page of a 4K title. When I switch the max resolution back to 4K the 4K label (or the Dolby Vision label) returns on the title page. In both cases the info pull down in the player only displays the HD badge even though the played stream looks much better with the max resolution set to 4K. This of course could be because the AppleTV is no longer upscaling, so I tried to think of some other test.


Then I had the idea of playing "The Expanse" and checking the TV info, because it is oddly enough filmed with HDR not Dolby Vision. The TV will report the HDR profile for HDR, HDR10, and HDR10+ content. The TV reports that, even though the pull down info in the Prime app only displays HD, the stream is playing HDR with the bt.2020 profile. This HDR profile is only applied to 4K or 8K streams. This makes me think that the Prime stream is actually 4K. Additionally, YouTube reports over its completely different info function that it is playing a 4K stream.


I have a theory (a bit of a stretch perhaps) that this is just a labeling problem in the info pull down with apps that still use the "old" video API on the AppleTV. The video player or API set has been updated to work in the new "circular scrubbing" gesture with the new AppleTV. Netflix and Prime can use this new gesture, but they still use the old info pull down and so are somehow affected by this bug (partial use of the latest API set). The AppleTV player uses a new API set that has the info displayed at the bottom of the screen by pressing the back button. This player (AppleTV+ or purchased content) does not seem to be affected by the bug. YouTube and Disney+ appear unaffected by this bug, but both use a completely different proprietary player that does not behave at all like the AppleTV+ player and also does not yet support the circular scrubbing.  


Hopefully this is indeed just a software issue. Whether it be with Apple or some of the various streamers that need to update their apps to correct this issue. Those affected will have to wait on more info from Apple (perhaps a software update) or an App update from affected streamers. 

151 replies

Jul 20, 2021 6:46 AM in response to sir_kw

After installing 14.7 I can confirm that video labels are now being applied correctly on both Netflix and Prime video. I have tried normal 4K, 4K in HDR10, and Dolby video. All formats show the 4k label and the accompanying dynamic range indicator if applicable. Disney+ and YouTube don’t show this video quality labeling in a pull down menu, and AppleTV+ content never exhibited this inconsistent labeling issue for me.


I can also report that (circular) scrubbing with the 2nd gen Siri remote now works with both Netflix and Prime video. I didn’t check Disney+ or YouTube.


I have not experienced any audio issues after the update. Atmos and other Dolby audio formats are passed through my LG OLED C7D to my LG sound bar as expected. Display from the sound bar reports the correct Dolby profile as well. Game audio (PCM) is passed through as well.

Aug 27, 2021 12:23 PM in response to sundeepch

ok, I think I have figured this out. It is not the HDMI cable or anything else that is faulty. There are two models in the market. One is HD and the other one is 4K. It is kind of stupid that Apple still has an HD model in the market which is marked as the latest model. Just check the box of your Apple TV to make sure you have 4K model and not the HD model before you do any further troubleshooing. I hope it saves time for some of you. :)

Apple TV 4K 2021 shows only HD video from all apps instead of 4K or UHD

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