Apple TV 4K 2021 shows only HD video from all apps instead of 4K or UHD

• video approximate-display-size: when i stream 4k content it says "-" (maybe there is the problem?) & with 1080 it says "3840 x 2160"
• natural-size: current resolution of the stream

pic 1 - 4k hdr10 source (natural-size: 3840 x 2160):

pic 2 - hd 1080 source (natural-size: 1920 x 1080):

Also have the same issue - not showing as 4K on info .

have a problem with the circular tracking motion - reverts to backwards after one revolution of the tracker pad.

tonight,while watching an iTunes rental, the movie turned off completely 6 times.

Marking it solved isn’t going to get Apple’s attention, they will think the problem is fixed. Did you not see the screenshot posted by

realdigital? The developer menu shows it is clearly streaming at native 4K resolution. Do you have proof to the contrary that it is not streaming 4K beyond the badge?

Don’t mark solved, there is still a bug labeling or not.

Also, I have had more times where the video just stops mid stream (more so with iTunes movies vs iTunes shows) and also have had random sound cut out... anyone else have these additional issues with the new box?

Just got off the phone from Apple support. Absolute muppets.

told them the issues this morning ,said they would call me back 6 hours later.

gave him the thread so they could read all these comments.

when I asked him if he had read them to understand the issues ,he said he had.

all he was calling back for was to ask if I wanted to raise the issues to those higher up ???

so after reading all these comments ,he doesn’t think to do that ?

I give up. Returning mine and taking refund. Luckily I still have the older version, which had no issues whatsoever.

me neither. devices are fine as they are. the only problem is support on both sides. i called apple support to tell them what’s going on & i was told to wait for netflix & co to update their apps. even told him about the identification problem & got a mail that the case is closed & another one about how to contact a developer … useless!

I have been waiting a call from support team since 24th of May. And there is no clear explanation about the issue. I have previous 4K model which is working better than the new one, no labelling or hardware issue. 4K content is working well with correct labelling. I am planning to re- buy again after the problem has been solved.

But it is good to hear something positive.

Yeah, well, I just installed a new Apple TV 4K v2, upgraded my Netflix account and, voila, 4K Dolby Vision, Dolby Atmos, Ultra UHD all labeled and working perfectly as advertised. So from my perspective there is NOTHING Apple ‘needs’ to do. It all just works.

The issue with the label is not when you're browsing the catalog but when you're actually streaming/playing the content. Can you confirm this as no one else has so far reported the label issue has been fixed in TV os 14.6.

That is a completely different issue. Does your sound bar support 4K? What type of sound bard do you have? Is it possible to hook your sound bard directly to your TV through the HDMI ARC on your television?

Tysm for this tip. I basically passed the signal from atv thru IN and OUT to the TV. Totally thought thats what u had to do.

now i am connecting the Atv directly to hdmi 1 and tv via arc to the soundbar separately!

thought i had to buy a new sound bar or return the atv 4k !

Before talking so definitely, please share a screenshot or more extensive info on the subject. There are lots of people who have this problem and waiting solution. At least the issue still continue for me.

Congratulations you’ve got your 4K label back. Too bad, as many people and I have already said on here, it was always playing 4K natively anyway and it was just that badge that was wrong. I don’t know why people continue to ignore that fact, and act like the label is so very important. But glad it will be fixed soon with 14.7 so they can calm down.

Try reading @mbenz1962 support thread again. The Netflix app thought it was running on an HD Apple Tv. Now, that's either a support person who can't read, a bug in the Netflix app reporting home that it was an HD Apple Tv, the Apple Tv itself reporting to the Netflix app that it was an HD Apple Tv, or some combination of the three.

You very well may have experienced differently. You may have had a different revision of the Netflix app on your Tv. There's a lot of variables here, and unless you're an apple software dev, or a netflix software dev working on the Apple TV code, it's unlikely you have a solid enough understanding of what really went off here to be credible any further on this topic.

Have a lovely day.

Where are you getting this from? That is simply not true, you can turn on developer tools and verify the bitrate coming through. It’s is 100% verifiable. Unless you have some sort of proofing to the contrary, just stop.