Mobile Data update failure issue:iphone 7

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Level 1

4 points

Mobile Data update failure issue:iphone 7

I have been facing mobile data update failure issue since last 6 months and have tried installing updates multiple times hut after last try on April 30 2021, the cell phone got shut down. I finally found that Apple has accepted that there is hardware issue with iphones which were sold during during 2016-2018 (Specific models have been identified)

My cell phone model falls ((A1660) under this category and was bought in Dec 2016. I have tried calling at apple support number but no one picks up the call.

How can I share my cell phone model details and claim for repair.

iPhone 7

Posted on May 28, 2021 1:21 AM

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Answer 1

Top-ranking reply

bodyxs

Level 4

1,164 points

May 28, 2021 1:37 AM in response to Sophia_02

Go to the Apple Support page: Get Support

Click on Physical & Damage » Device frozen or unresponsive » iPhone 7 or iPhone 7 Plus » (Did this resolve your issue?) No

From there you can chat with Apple directly and they will assist you depended on where you are located.

Hope this helps and solves your question. Do not hesitate to ask if you need more information.

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Answer 2

bodyxs

Level 4

1,164 points

May 31, 2021 10:31 AM in response to Sophia_02

Can you specify in which country you are?

- Try to use the chat instead of arranging a call.

- Schedule a call with another phone number.

- Call direclty to the phones numbers here: How to Contact Us - Apple. (Will be a direct call istead a scheduling one).

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Answer 3

bodyxs

Level 4

1,164 points

May 31, 2021 10:49 AM in response to Sophia_02

Download the Apple Support App in your iPhone 12:

https://apps.apple.com/us/app/apple-support/id1130498044

If you are logged in with your Apple ID, your iPhone 7 should be listed under "My Devices". You also will find More products from where you can choose specify the device you are having issues and be clear that you are making a shedule with another device (since yours ins't working)

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Answer 4

bodyxs

Level 4

1,164 points

Jun 6, 2021 4:09 AM in response to Sophia_02

And why you can't connect with the AppStore to download the Apple Support App on a brand new iPhone 12 Pro without issues?

What your are asking, may sound ideal but isn't possible at all, because it will break any user privacy. All the information I've provided you it's on Apple website. It's impossible for Apple to know which users have or don't have hardware issues since usually affects a small percentage. Apple have listed on it's website every recognized repair program, in your case: iPhone 7 Repair Program for "No Service" Issues - Apple Support and all the channels to fix it.

Most answers here are provided by other Communities users just like you—not by Apple.

Anyway you can send your suggestions directly to Apple Product Feedback - Apple

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Answer 5

Sophia_02 Author

Level 1

4 points

Jun 6, 2021 4:24 AM in response to bodyxs

I don’t know why I can’t connect to itunes! I hope new phone has no issues with that! Can someone guide how to check possible hurdles in connecting?

Apple support App is dowloaded at my phone but it says that Apple support App is not available in your region. WHAT TO DO NOW?

Absolutely right, Apple can’t know whose phone is having issues. But I have logged my case clearly by mentioning the issue and the model number but no one told me the path to proceed further.

Thanks for sharing the Repair channel info. If that was shared by the team where I logged “mobile data update failure issue” , I would have checked that as well.

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Answer 6

Sophia_02 Author

Level 1

4 points

May 31, 2021 9:38 AM in response to Sophia_02

For my case: mobile data update failure,

I have scheduled call with Apple support team twice and received an email that I am not reachable and only voicemail is there. however I am reachable and don’t understand why Apple support team can reach me.

I want my cell phone (A1660) to be repaired as asoon as possible.

Apple has accepted the hardware issue in these models and accepts to repair the cell phones.

Please help to address the issue so that I can USE my cell phone again!

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Answer 7

May 31, 2021 9:41 AM in response to Sophia_02

If your phone doesn’t have network connection how can you get a phone call?

Another possibility: Go to Settings/Phone; if Silence Unknown Callers is turned on and Apple’s support phone number is not in your contacts calls from Apple will go to voicemail.

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Answer 8

Sophia_02 Author

Level 1

4 points

May 31, 2021 10:35 AM in response to Lawrence Finch

I have cell phone connection because I am using iPhone 12 pro now. But I am following up for iphone7 issue which had to be shut down due to mobile update failure.

I have checked and “Silence unknown caller” is turned off already.

Also if I call at the numbers the support numbers, it also disconnects after giving my cell phone number. So:

1.I can’t receive call,

2.If I make call it doesn’t get through

3. There is no email id for customers support where customers can log their issues and get support

How can I reach someone who can take up my case number : 101393512193 and help to resolve the issue.

I have been facing this issue since 6 months and quite fed up with it. It cost me new phone!

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Answer 9

Sophia_02 Author

Level 1

4 points

Jun 1, 2021 7:49 AM in response to bodyxs

Thanks. i am in Pakistan. I just received call from USA(for another purpose). It means that there is no issue with my contact number and it is active.

Kindly let me know where to chat for this problem.

I have tried calling at the number tiu have mentioned. I will try once again.

Thanks.

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Answer 10

bodyxs

Level 4

1,164 points

Jun 6, 2021 3:04 AM in response to Sophia_02

Do it on your iPhone 12 Pro please. Under your same Apple ID you have all your devices listed. No need to do it in your damaged device.

Hope this helps and solves your question. Do not hesitate to ask if you need more information.

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Answer 11

Sophia_02 Author

Level 1

4 points

Jun 6, 2021 3:32 AM in response to bodyxs

Thanks. I am doing this at my iphone 12 pro with same Apple ID

Will not use iphone 7 until the issue is resolved.

BTW, Apple should define a clear dedicated channel for those ppl who are suffering due to mobile data update failure (hardware issue) and help them get their phones repaired or resolve the issue proactively. Instead of ppl trying to find out the solution or platforms to raise their concerns and then wait for responses.

The number of such cases is limited. The consumer should be approached by Apple for resolving this issue. (Since this mobile data issue is not fault at consumer’s end).

Thanks

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