Apple News+ Not Recognizing Me on MacBook Pro

Question

Level 1

6 points

Apple News+ Not Recognizing Me on MacBook Pro

Hello Everyone,

I am an Apple One subscriber and have no issues with either my iPhone or my iPad. Yet every time I try to open Apple News+ on my MacBook Pro, it fails to recognize me. Instead, it asks if I'd like to take a free trial. I have tried every trick in the book to make this work. I have signed out and back in, restarted in between even. I am at the end of my rope with this.

Any suggestions out there?

Thanks,

John

MacBook Pro (2020 and later)

Posted on Jun 6, 2021 10:34 PM

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Answer 1

tygb

Level 9

64,742 points

Jun 7, 2021 9:12 PM in response to DiGster71

See the article in which apple news app is also mentioned If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

Then contact apple support senior advisors Contact Apple for support and service - Apple Support

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Answer 2

chuck_3rd

Community Specialist

Jun 7, 2021 5:01 PM in response to DiGster71

Hi DiGster71,

Thanks for reaching out using Apple Support Communities. Here to help.

We understand you are having trouble gaining access to News+ on your MacBook Pro, that it is asking you to sign up for a trial even though you are already subscribed.

What we know for sure is that iTunes does not allow multiple subscriptions for the same service on a single Apple ID. If you were to follow the prompt to sign up for a trial and sign in here, the News+ app will detect your existing subscription and should proceed to provide you access to the subscription services. The button to start a trial also works to restore an existing subscription to a new device.

Hope this helps! Feel free to let us know how this goes.

Take care for now.

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Apple News+ Not Recognizing Me on MacBook Pro

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